Mail Document Supervisor

Your Opportunity

Mail Document Supervisor

Carrollton, TX (fully on-site)

The Mail Document Supervisor will be responsible for overseeing and managing all aspects of Community Choice Financial's mail correspondence operations at the Corporate Office in Carrollton, TX. This role involves leading a team to ensure efficient handling of inbound/outbound mail, implementing and maintaining tracking systems, enforcing risk and security measures, generating reports, and overseeing general management and organization of the mailroom.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!

* Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Team Leadership and Operations Management
  • Supervise and train mailroom staff
  • Develop and implement standard operating procedures (SOPs)
  • Oversee daily operations of inbound and outbound mail processing
  • Ensure compliance with PII regulations and security protocols
  • Manage relationships with couriers and postal services
• Process Optimization and Quality Control
  • Continuously improve mailroom efficiency and accuracy
  • Implement and maintain digital workflow systems (e.g., SharePoint)
  • Oversee reconciliation processes and chain of custody procedures
  • Manage inventory of mailroom supplies and equipment
• Risk Management and Security
  • Develop and maintain emergency response and business continuity plans
  • Oversee suspicious mail handling procedures
  • Manage surveillance systems and security protocols
• Reporting and Analytics
  • Generate and analyze reports on mail volume, costs, and types
  • Identify and implement optimization opportunities
  • Provide regular updates to leadership on mailroom performance
• Compliance and Auditing
  • Ensure adherence to company policies and regulatory requirements
  • Prepare for and assist with audits related to mail operations
  • Maintain accurate records for all mail transactions

This position requires regular in-person attendance and may involve physical activities such as lifting, carrying, and operating mailroom equipment.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice…