Manager - Vendor Management

Job Summary

Ensures accomplishment of team objectives and goals while mitigating risks to the client and to the company. Lead a team responsible for sourcing, risk management, and performance of third-party vendors (like attorneys, inspectors, property preservation, etc.) to ensure quality, cost-efficiency, and alignment with company goals, requiring strong negotiation, analytical, and relationship management skills to handle vendor life cycles, from onboarding to ongoing review, and resolve escalations.

The essential functions of the position include, but are not limited to:

• People Management
  • Select and lead employees who are responsible for the work of assigned team
  • Ensure productivity and engagement of the team
  • Perform people management responsibilities inclusive of HRIS timekeeping, coaching, performance evaluation, and talent/succession planning
  • Ensure high levels of staff communication, productivity, training, development, recognition, motivation, and commitment within the team
  • Take initiative to proactively develop, collaborate with appropriate stakeholders, vet, effectively communicate, and execute agreed upon strategies which accomplish the highest priorities of the team
  • Establish and ensure successful execution of the team s goals, objectives, and measures which are aligned to achieving departmental objectives
  • Support the design, maintenance, and implementation of efficient and effective human resource capacity plans
  • Support the creation of well documented, measurable, and auditable processes/workflows
  • Provide budget input, as requested
  • Understand and maintain team costs within budgeted guidelines
  • Ensure the design and implementation of programs, policies, processes, and procedures which enhance reputational, financial, and operational risk mitigation and/or revenue generation
• Team Operations
  • Ensure efficient, effective, and accurate team task completion
  • Handle issues escalated by team leads and/or members within the scope of authority provided by the Senior Manager and/or Director
  • Escalate issues and provide recommendations for problems outside the scope of authority provided by the Senior Manager and/or Director
  • Provide task approvals within the scope of authority provided by the Senior Manager and/or Director
  • Proactively identify, analyze, collaborate with appropriate internal and external stakeholders to ensure clear definition of problems, and make recommendations to resolve problems
  • Ensure service excellence
  • Support with business development as requested
• Quality Assurance
  • Ensure the creation, review, and maintenance of desktop procedures, processes, policies, data changes, and other operational matters
  • Ensure compliance with applicable laws, regulations, rules, policies and procedures
  • Ensure continuous and proactive improvement of processes and make recommendations to automate where appropriate
  • Ensure the creation of and provide routine and trend reports (e.g., exception reporting) as requested
• Other functions, duties, and tasks as assigned
  • Management retains the discretion to add to or change the duties of the position at any time.

Required Knowledge: A holistic and detailed understanding of the mortgage industry, policies, rules and regulations, compliance, operating risks, quality control, audit processes, and third party oversight is preferred along with understanding of long-term trends in the mortgage industry and regulations;
Knowledge of principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;
Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer);
Administration and Management:
Knowledge of business and management principles involved in resource allocation, human resources modeling, leadership techniques, business operation methods, and coordination of people and resources. Personnel and Human Resources:
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Additional specific functional knowledge includes:

VRM Function
Required Functional Knowledge

Vendor Management Real estate laws and regulations. USPAP for appraisals, real estate market information; property portfolio management, valuation theories and knowledge, general corporate business ethics; RESPA, Servicing & Alternative Disposition. Develop vendor strategies, research markets, identify, vet, and onboard new vendors

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