Manager Closing & Title

Job Summary

Ensures accomplishment of team objectives and goals while mitigating risks to the client and to the company. Lead teams to ensure timely, compliant, and accurate completion of real estate transactions by managing staff, coordinating with clients and vendors, reviewing closing documents (e.g., HUDs), resolving issues, and maintaining quality control and customer satisfaction while adhering to all legal regulations.

The essential functions of the position include, but are not limited to:

• People Management
  • Select and lead employees who are responsible for the work of the assigned team.
  • Ensure productivity and engagement of the team.
  • Perform people management responsibilities including HRIS timekeeping, coaching, performance evaluation, and talent/succession planning.
  • Ensure high levels of staff communication, productivity, training, development, recognition, motivation, and commitment within the team.
  • Proactively develop, collaborate with stakeholders, vet, communicate, and execute strategies that accomplish the highest priorities of the team.
  • Establish and ensure successful execution of the team's goals, objectives, and measures aligned to departmental objectives.
  • Support the design, maintenance, and implementation of efficient human resource capacity plans.
  • Support the creation of well-documented, measurable, auditable processes/workflows.
  • Provide budget input as requested and understand team costs within budgeted guidelines.
  • Design and implement programs, policies, and procedures that enhance reputational, financial, and operational risk mitigation and/or revenue generation.
• Team Operations
  • Ensure efficient, effective, and accurate team task completion.
  • Handle issues escalated by team leads and/or members within the scope of authority provided by the Senior Manager and/or Director.
  • Escalate issues and provide recommendations for problems outside the scope of authority.
  • Provide task approvals within the scope of authority.
  • Proactively identify and analyze problems, collaborating with internal and external stakeholders to define problems and resolve them.
  • Ensure service excellence and support business development as requested.
• Quality Assurance
  • Ensure creation, review, and maintenance of desktop procedures, processes, policies, data changes, and other operational matters.
  • Ensure compliance with applicable laws, regulations, rules, policies, and procedures.
  • Promote continuous improvement of processes and identify automation opportunities where appropriate.
  • Create and provide routine and trend reports (e.g., exception reporting) as requested.
• Other functions, duties, and tasks as assigned
  • Management retains the discretion to add to or change the duties of the position at any time.

Required Knowledge: A holistic and detailed understanding of the mortgage industry, policies, rules and regulations, compliance, operating risks, quality control, audit processes, and third-party oversight is preferred along with understanding of long-term trends in the mortgage industry and regulations. Knowledge of customer service principles, English language structure and grammar, and Microsoft Office (Excel, Outlook) is required. Knowledge of resource allocation, leadership techniques, business operations, and coordination of people and resources is also expected.

Additional functional knowledge includes:

Speaking: Effectively convey information to others.

Active Listening: Pay full attention, understand points, ask appropriate questions, and avoid interrupting.

Active Learning: Understand implications of new information for problem solving and decision making.

Attention to Detail: Complete tasks with thoroughness and accuracy.

Critical Thinking: Use logic to evaluate alternatives…