Manager Closing & Title

Job Summary

Ensures accomplishment of team objectives and goals while mitigating risks to the client and the company. Leads teams in ensuring timely, compliant, and accurate completion of real estate transactions, managing staff, coordinating with clients and vendors, reviewing closing documents (such as HUDs), resolving issues, and maintaining quality control and customer satisfaction while adhering to all legal regulations.

• People Management
  • Select and lead employees responsible for the work of the assigned team.
  • Ensure productivity and engagement of the team.
  • Perform people‑management responsibilities including HRIS timekeeping, coaching, performance evaluation, and talent/succession planning.
  • Ensure high levels of staff communication, productivity, training, development, recognition, motivation, and commitment within the team.
  • Take initiative to proactively develop, collaborate with stakeholders, vet, effectively communicate, and execute agreed‑upon strategies that accomplish the highest priorities of the team.
  • Establish and ensure successful execution of the team’s goals, objectives, and measures aligned with departmental objectives.
  • Support the design, maintenance, and implementation of efficient and effective human‑resource capacity plans.
  • Support the creation of well‑documented, measurable, and auditable processes/workflows.
  • Provide budget input as requested.
  • Understand and maintain team costs within budgeted guidelines.
  • Ensure design and implementation of programs, policies, processes, and procedures that enhance reputational, financial, and operational risk mitigation and/or revenue generation.
• Team Operations
  • Ensure efficient, effective, and accurate team task completion.
  • Handle issues escalated by team leads and/or members within the scope of authority provided by the Senior Manager and/or Director.
  • Escalate issues and provide recommendations for problems outside the scope of authority provided by the Senior Manager and/or Director.
  • Provide task approvals within the scope of authority provided by the Senior Manager and/or Director.
  • Proactively identify, analyze, and collaborate with appropriate stakeholders to ensure clear definition of problems, and make recommendations to resolve them.
  • Ensure service excellence.
  • Support business development as requested.
• Quality Assurance
  • Ensure the creation, review, and maintenance of desktop procedures, processes, policies, data changes, and other operational matters.
  • Ensure compliance with applicable laws, regulations, rules, policies, and procedures.
  • Ensure continuous and proactive improvement of processes and make recommendations to automate where appropriate.
  • Ensure the creation of and provide routine and trend reports (e.g., exception reporting) as requested.
• Other functions, duties, and tasks as assigned
  • Management retains the discretion to add to or change the duties of the position at any time.

• Certification/Licensure:
  No Certification Required.
• Education:
  
  Bachelor’s degree in real estate or business or a minimum of five to ten years of equivalent experience; MBA preferred.
• Experience:
  
  Three to five years of technical (e.g., Real Estate) and leadership experience in the work of the department, preferably in the residential mortgage business and/or financial services.

Required Knowledge: A holistic and detailed understanding of the mortgage industry, policies, rules, regulations, compliance, operating risks, quality control, audit processes, and third‑party oversight; knowledge of long‑term trends in the mortgage industry and regulations; knowledge of customer‑service principles; proficiency in Microsoft Office (Excel, Outlook, Internet Explorer); and fundamentals of business and management, human resources, and personnel management.

Required Functional Knowledge: VA – Support Services; closing knowledge (HUD‑1 forms, portfolio management, RESPA laws, deed requirements, state‑specific codes, documentation requirements for closing, client specific software); title knowledge and understanding of title cure processes (regulation, required documentation, codes for title clearance,…