Area Service Manager

Overview

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。您是否愿意加入我们，共同面对全球性挑战，推动可持续世界的无限可能？了解我们的福利，帮助您在工作与生活中蓬勃发展。

我们勇敢前行。

周一至周四，在现场办公；周五可自主选择办公地点，根据工作需求灵活安排。

Trane in Dallas / Carrollton is hiring for an Area Service Manager to join our team. In this role, you will be responsible for providing leadership for all activities involving service repair, upgrades/enhancements, service agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, technicians recruitment, training and development management of technicians, invoicing and collections, and customer satisfaction.

• P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).

• Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.

• Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.

• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.

• Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.

• Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.

• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

• Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. Site visits may involve variable weather conditions; moving mechanical parts; heights, and other environmental conditions.

• 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).

• 3+ years experience managing and coaching large teams and organizing work schedules.

• Project management skills to oversee and drive successful project execution for startups and customer requests.

• Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.

• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations in the previous 3 years.

• We prioritize practical experience, relevant skills, and alignment with our leadership principles.

年度基本薪资范围或小时基本工资范围: $98,200.00 - $

薪酬类型: 薪资

符合激励资格:
Yes

符合销售佣金资格:
No

免责声明：我们致力于提供具有竞争力的薪酬，实际薪酬取决于资历、绩效、地理位置、学历、经验、出差要求及工会归属等因素，福利可能因地区而异。

• 从第一天起，您和家人即可享受福利，包括健康保险和整体健康计划。

• 家庭建设福利包括生育保障以及收养/代孕援助。

• 401K公司匹配高达6%，再加上额外2%的基础贡献，总贡献最高8%。

• 带薪休假包括15天年假、9天带薪节假日、3天浮动假期、病假，以及其他假期选项。

• 教育和培训机会，包括学费资助和学生贷款支持。

免责声明：福利提供可能因集体谈判协议及地方/州法规而有所不同

安全敏感岗位

本岗位为安全敏感岗位，可能需要额外药物筛查。

公司将努力为所有符合条件的申请者提供公平机会，遵守相关平等机会雇佣规定。