Senior Practice Manager- Primary Care; Memorial

Senior Practice Manager – Primary Care (Memorial City)

Location:

Houston Methodist Primary Care Group, 9090 Katy Freeway, Houston, TX 77024. Job
-10419. Shift: Day. Type:
Full Time.

The Senior Practice Manager is responsible for independently managing and coordinating complex delivery of care within a large, multi‑physician primary care, specialty, or multi‑disciplinary practice. This position supervises front‑desk, business‑transaction, clinical support, compliance, safety and customer‑service functions, and maximizes revenue through efficient, effective, and compliant procedures. Working collaboratively with clinic medical staff and system‑wide administrative and medical staff, the manager fosters a culture of compassion, integrity, innovative thinking, and leadership excellence.

The manager oversees daily work activities of the unit/department staff, ensuring quality, productivity, functional excellence, and efficiency while supporting strategic and operational objectives. Responsibilities include staff guidance, scheduling, staffing decisions, coaching and counseling employees, developing policies and procedures, and implementing training and compliance initiatives.

• High School diploma or equivalent education (e.g., GED, homeschooling equivalency, partial or full post‑secondary education).

• Five years of clinical healthcare experience, at least two in a managerial role; or less experience may be considered if the applicant is an existing Houston Methodist employee with performance demonstrating progressive leadership abilities.

Preferred:
Practice Management Certification.

• Demonstrates skills necessary to safely perform the job, determined through ongoing assessments and evaluations.
• Proficient in speaking, reading, and writing English, essential for patient or employee safety.
• Effectively communicates through multiple channels with patients, physicians, families, and coworkers, engaging recipients and ensuring message retention.
• Interacts with others to foster confidence in intent.
• Uses interpersonal styles to gain acceptance of ideas; adapts behavior to tasks and individuals.
• Exhibits leadership qualities, critical thinking, and effective communication.
• Analyzes issues by comparing data from various sources to derive conclusions and choose appropriate actions.
• Works effectively in a fast‑paced environment.
• Demonstrates flexibility and adaptability.
• Manages staffing to maximize provider schedules and patient volumes.
• Solves problems in high‑stress environments with strong communication.

Exempt

• Executes management of selection, scheduling, supervision, retention, and evaluation of staff; mentors and develops direct reports.
• Provides fair and consistent leadership through regular meetings, performance appraisals, new‑hire feedback, coaching, and recognition.
• Facilitates effective team dynamics, teambuilding, and continuous improvement.
• Meets or exceeds departmental and system metrics for employee engagement.
• Celebrates achievements, supports growth, and handles employee concerns with active listening and equitable decisions.

• Plans and organizes day‑to‑day operations and schedules for staff, physicians, and extenders.
• Sets priorities and functional standards, directing staff toward optimal delivery of service and high patient satisfaction.
• Drives service standards to improve satisfaction metrics, participating in committee work.
• Serves as first‑line contact for physicians and staff, resolving satisfaction concerns and complaints through proper procedures.

• Maintains a safe environment, monitoring and revising safety plans and compliance with accreditation and regulatory guidelines.
• Optimizes information systems to enhance operations and supports performance improvement and data analysis.
• Adopts a proactive approach to workflow optimization, peer‑to‑peer accountability, and reporting of near misses or adverse events.
• Ensures compliance with policies, procedures, and System HR Standards of Practice.
• Analyzes…