Technical Services Supervisor

Technical Services Supervisor

Job Location:

US-TX-Carrollton

# of Openings: 1

Company Division: DSUS

POSITION SUMMARY

The Technical Services Supervisor is responsible for leading the daily execution and continued development of the Technical Services department. This position provides direct supervision to assigned field personnel and ensures work is performed safely, efficiently, profitably, and in accordance with company, customer, and contractual requirements. The role is responsible for workforce coordination, project and contract management, employee development, customer communication, and collaboration with other internal departments including Safety, Quality, Operations, and Finance.

Primary purpose of this position is to build the operational capacity, structure, and field leadership necessary to support the continued growth of the Technical Services department.

ESSENTIAL RESPONSIBILITIES

• Promote a safety-first culture and ensure compliance with company, customer, airport, regulatory and contractual requirements.
• Lead, coach, develop, and hold assigned field personnel accountable.
• Establish expectations for safety, quality, productivity, communication, documentation, and customer service.
• Coordinate personnel assignments based on project needs, qualifications, availability, and development opportunities.
• Maintain resource schedules and identify staffing, training, or skill gaps that may affect current or future work.
• Support recruiting, onboarding, performance evaluations, employee development, and succession planning.
• Develop employees for increased technical, project leadership, and supervisory responsibilities.
• Work closely with Safety and Quality personnel to improve planning, workmanship, inspections, documentation, and corrective actions.
• Monitor labor utilization, travel costs, project expenses, material usage, and budget performance.
• Promote accurate timekeeping, expense reporting, project coding, and field documentation.

• Manage or support projects from initial planning through completion and customer turnover.
• Review project scope, schedule, budget, technical requirements, assumptions, exclusions, and customer expectations.
• Coordinate labor, travel, materials, tools, equipment, subcontractors, OEM support, and site access.
• Monitor project performance, including safety, quality, labor, cost, schedule, documentation, and customer commitments.
• Identify and address project risks, delays, technical issues, resource constraints, and potential cost impacts.
• Ensure changed conditions and additional work are documented and communicated appropriately.
• Coordinate testing, commissioning, punch-list completion, customer acceptance, and project closeout.
• Support project forecasting, billing documentation, change-order development, contract compliance, and profitability improvement.

• Review and understand customer contracts, scopes of work, proposals, purchase orders, and project requirements.
• Ensure contractual deliverables, documentation requirements, and customer obligations are completed in accordance with project requirements.
• Identify potential scope changes, changed conditions, delays, and additional work requiring customer approval or change orders.
• Coordinate with leadership and internal departments regarding contractual obligations and risks.
• Protect the company's contractual, operational, and financial interests while maintaining positive customer relationships.

• Serve as a primary field-level representative of Technical Services.
• Build effective working relationships with customers, airport authorities, airlines, contractors, consultants, OEMs, vendors, and internal stakeholders.
• Lead or participate in project kickoff, coordination, progress, and closeout meetings.
• Provide timely and accurate updates regarding project status, risks, schedules, and required actions.
• Resolve routine field and customer issues and elevate significant concerns when necessary.
• Manage customer expectations while protecting company scope, schedule, financial, and contractual interests.

• Partner with leadership and other internal departments to develop and improve departmental procedures, work instructions, checklists, templates, technical references, and project standards.
• Develop and maintain short and long-term workforce and project resource plans to support customer commitments and departmental growth.
• Help identify future staffing, leadership, training, tooling, equipment, and subcontractor needs.
• Standardize project planning, field reporting, mobilization, commissioning, turnover, and closeout practices.
• Support estimates, proposals, site assessments, labor planning, technical reviews, and project transitions.
• Identify operational barriers that could limit growth and recommend practical solutions.
• Use lessons learned, field feedback, safety findings, and quality…