Credit Operations Manager

HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE

Our Credit Manager will be responsible for managing and coordinating company's credit function in accordance with corporate policies and procedures to meet company's business requirements.

• Supervise, instruct and motivate the credit and collection staff.
• Monitor a specific portfolio of accounts and initiate action to facilitate on-time payment of invoices and to recover delinquent receivables.
• Establish and maintain positive relationships with customers both internal and external.
• Measure department performance with appropriate metrics.
• Communicate with Sales regarding complex receivable issues that cannot be resolved through normal payables contacts.
• Research negotiates and resolve complex customer disputes and issues with the sales team.
• Counsel and advise customers on any credit issues.
• Advise regional V.P. region managers, branch managers, regional credit managers and director of credit of status, conditions, violations and recommendations for all credit issues.

• Provide for ongoing training of the credit staff.
• Maintain the corporate credit policy Recommend changes in the credit policy to senior management
• Ability to understand and interpret market factors and risk.
• Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
• Monitor deductions being taken by customers.
• Above average analytical and problem solving skills.
• Ability to learn and use Oracle and or Navison.

• 3-5 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent.
• 5-10 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experienced in providing leadership to others regarding work related systems, processes, and challenges.
• Experience of interpreting strategy and policy in order to set and deliver objectives.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

• Bachelor's Degree Preferred

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides Jan San, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit  and connect with the Company on Linked In.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.