Manager, Service Center

Last date to apply:

We are continuously accepting applications

The Service Center Manager for Husqvarna Construction in Carrollton, TX is responsible for overseeing daily operation of the local service center and ensuring a high level of technical support to customers and the sales team as needed. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service and support.

Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry.

We are located in Olathe, Kansas. Check us out at  offer:

A competitive salaryA full benefits package, including medical/dental/vision insurance, at date of hireA 401(k) with matching and no vesting

An employee purchase discount on Husqvarna products

An education assistance program. . . and more!

RESPONSIBILITIES Local Service Center Operations (50%)Responsible for the service center P&L, driving profitability and maximizing technician utilization.

Responsible for overseeing and managing all activities of the local service center and employees including security and maintenance of the facility

Ensure compliance with local Health, Safety, and Environmental regulations

Responsible for directing and working with the service center repair technicians to effectively diagnose and resolve equipment failures and/or performance problems

Responsible for determining whether required repairs or replacements are or are not covered under warranty

Responsible for communicating with customer and sales team as required to ensure status of repairs and parts orders are understood

Responsible for ensuring KPIs and metrics for service center are being tracked and met Ensure that repair tracking is being kept up to date in SVC Management system.

Manage returned products and warranty activities, as well as on-site inventories

Work closely with customers and the HCP Sales Group in the local area to resolve technical issues and support Sales’ effort to maintain and grow the business

Responsible for frequent visits to customers and job sites regarding delivery, pick up of equipment, other service-related issues and promoting the local service center

Communicate technical issues to Product Management/Mfg Engineering Services Responsible for scheduling and expediting repair work on customers equipment and established repair priorities in conjunction with the sales team People Management (40%)Responsible for staffing and structure of the local service center to maximize efficiency

Manage and provide guidance and coaching to all Service Center staff

Handle issues directly with internal customers when required

Provide training for Service Center staff as needed

Ensure compliance with established Husqvarna Group policies and procedures

Conduct Performance reviews and provide regular performance feedback and development opportunities for all Service Center staff

Responsible for assisting with annual budgeting process and maintaining updates monthly

Provide and analyze reporting as needed to support the business

Responsible for assisting with interpreting, updating and communicating Group and/or local policy

Administrative (10%)Month-End Report Processing Update Individual KPI’s/Objectives QuarterlyCOMPETENCIESPosition-specific Competencies Able to work with and through team to get desired results for Service Center Respond quickly and work at faster pace than normal, while getting results

Able to solve new or unfamiliar problems and trouble-shoot problems independently

Consistently delivers results

Communicates clearly & effectively

Anticipates operational problems and offsets negative impact

Applies sound business judgment

Anticipates & reacts to changes in business contacts – customer needsCRITICAL FUNCTIONAL SKILLS & KNOWLEDGE Working knowledge of ERP systems (AS400, PRMS, JDE preferred), Excel and Word Basic…