Memory Care Director

Memory Care Director

372 Bethesda Gardens Carrollton - Carrollton, TX 75007

Position Type Full Time Education Level Degree in a related field

Memory Care Director – Full Time

Join our team as the Memory Care Director, leading our memory care community with compassion, purpose, and steady leadership. You'll create a safe, engaging, and therapeutic environment for residents while supporting and inspiring a dedicated care team. This role brings our Mission and Vision to life every day—ensuring residents experience meaningful moments, dignity, and connection.

Essential Duties

• Ensures that the dignity of all residents is maintained, and that respect is shown, regardless of the nature of the interaction.
• Ensures care team adapts the "environment" to the individual Resident's needs and preferences, which includes everything a Resident encounters.
• Ensures the care team has the knowledge, skills and attitude required to care for residents with dementia.
• Provides initial and ongoing training and support to the care team employees.
• Provides skills coaching and counseling when employee performance expectations are not met.
• Ensures that structure and consistency is provided to residents in their daily lives
• Works with care team to design activities that are conducted throughout the day to provide a sense of usefulness, sense of pleasure, sense of success, support life roles, and encourage maintaining function. Ensures that the program is implemented by care staff.
• Evaluates the program utilizing quality assurance tools and customer and staff feedback.
• Keeps current with trends and issues related to dementia care.
• Uses problem solving skills to improve outcomes when expectations are being met.
• Conducts Resident assessments and develops an accurate, individualized service plan that is communicated to care team.
• Updates and maintains a care plan that is continually developed through an ongoing flow of information from the care team about individual residents.
• Is responsible for leading special activities that require a higher degree of knowledge, skill and understanding that may include cognitive activities, creative/expressive activities and reminiscence activities.
• Maintains budget control by reviewing program costs and keeping them in line with the established budget.
• Supports and actively participates in the program's census building initiatives assisting Marketing in planning and support and in pointing out features and benefits of the program to prospective residents and their family members.
• Ensures excellent customer service by maintaining open and honest communication and ensuring residents, families, physicians and employees needs are met.
• Provides tours to potential residents and families and promotes the concept of care of the Memory Care Community.
• Maintains a supportive relationship with Internal and External customers understanding that at times family members need as much support as the resident with dementia. Supports employees by supporting them during stressful times on the job and gives them praise and recognition for a job well done.
• Promotes and protects Residents' rights and is a Resident advocate.
• Involves the care managers in problem solving and facilitates a pro-active problem solving approach to challenging resident behaviors.
• Gains support of staff members by practicing good interpersonal skills.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents' / guests' requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Performs all other duties as assigned or required.

Knowledge/Skills/Abilities

• Knowledgeable of local, state, and federal regulatory systems for assisted living communities.
• Interpersonal skills to communicate with residents, families, physicians, emergency personnel, and unit staff, internal and external customers.
• Compassionate and genuinely cares for people with dementia
• Resident assessments
• Complaint resolution
• Conflict resolution
• Identification of concerns and…