Emergency Communications QA & Improvement Specialist
Job in
Carrollton, Dallas County, Texas, 75011, USA
Listed on 2026-07-21
Listing for:
North Texas Emergency Communication Center
Full Time
position Listed on 2026-07-21
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
North Texas Emergency Communication Center in Carrollton, TX seeks a Quality Assurance professional to oversee QA reviews of 9-1-1 calls, administrative calls, and radio transmissions, ensuring compliance with national, state, and agency standards.
The role includes auditing high-acuity incidents within 72 hours, providing timely feedback, preparing reports, identifying training needs, developing curricula, and collaborating across shifts to improve operational readiness and service quality.
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