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Quality Assurance Lead — CX & Process Excellence
Job in
Carrollton, Dallas County, Texas, 75011, USA
Listed on 2026-07-26
Listing for:
Shield Healthcare
Full Time
position Listed on 2026-07-26
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers, Regulatory Compliance Specialist
Job Description & How to Apply Below
Shield Health Care is seeking a Quality Assurance Lead to drive continuous improvement in our Contact Center Quality Assurance program. You will partner with operations, training, and compliance to elevate customer experience, reduce costs, and promote service excellence.
The role requires 3+ years in QA or leadership within a call center, strong data analytics, and advanced Excel skills. This on-site position supports both Valencia, CA and Carrollton, TX locations.
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