Service Manager

Job Location

Carrollton, TX 75006

The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.

• Exercise good judgment and initiative to supervise and direct the activities of the store.
• Maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service.
• Organize work to maintain a smooth workflow.
• Communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees.
• Be cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments.
• Learn and understand the accurate use of all equipment and policies and procedures.
• Recognize urgent situations.

Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye‑hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.

A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier  order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified.

(Must fill out promotion request form and submit to HR)

• Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.
• Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.