Customer Service Supervisor

Company Description

Zavaté by Yot Yoz Studio, LLC is a premier medical apparel brand specializing in designer-forward uniforms for healthcare professionals. The company manages a diverse portfolio of professional styles, including the Zavaté, Ava Therese, Studio, and Zoë Alexandra collections. With a focus on fashion and function, Zavaté delivers premium medical scrubs that are thoughtfully designed for comfort, durability, and style.

Zavaté operates exclusively on a business-to-business (B2B) wholesale model, partnering directly with retail accounts. We do not engage in direct-to-consumer (D2C) retail or marketplace sales. Applicants will join a growing brand that values quality, creativity, and a dedicated partnership with our retail distributors.

The Customer Service Supervisor is a full-time, on-site role based in Carrollton, TX. This role oversees daily B2B customer service operations, managing retail partner inquiries, orders, returns, exchanges, and logistics via direct phone calls and email.

The supervisor will lead, coach, and inspire a team of customer service representatives, monitoring performance and providing regular feedback to maintain high service standards. Day-to-day responsibilities include resolving escalated retail account concerns, ensuring timely and accurate order processing, tracking performance metrics, and implementing process improvements. The role will also collaborate closely with operations, sales, and marketing teams to communicate retailer feedback, support wholesale promotions, and ensure a seamless brand experience for our buyers.

• Strong supervisory skills, including team leadership, coaching, scheduling, and performance management.
• Customer service experience, with a strict requirement for a supervisory background in a B2B, wholesale, or distributor environment working directly with retail buyers.
• Retailer-Centric Mindset- A true passion for supporting retail businesses of all sizes, understanding their unique purchasing cycles, inventory needs, and market challenges.
• Demonstrated ability to drive customer satisfaction and resolve escalated customer support issues with professionalism and empathy.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Proficiency with customer service platforms, order management systems, and basic office software (e.g., CRM tools, email, spreadsheets).
• Ability to work on-site in Carrollton, TX, with flexibility to support peak periods and seasonal demand.
• High school diploma or equivalent required; associate or bachelor’s degree in business, communications, or a related field preferred.
• Experience in fashion, apparel, or medical uniforms is a plus, along with a strong commitment to inclusive, respectful customer interactions.