Customer Service Rep; N Josey Ln

ABOUT THE JOB

This job is for people who can multitask and thrive in a fast‑paced environment. Our goal is to get every pizza to our customers as fast and safely as possible by operating efficiently in the store, and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to the occasion when business demands.

A competitive nature is a must. We are searching for qualified customer service representatives with personality, people skills, and a desire to serve. We are very flexible with hours and can accommodate a schedule that requires only one shift per week or as many as five to six shifts per week. Both daytime and evening shifts are available.

You must be 16 years of age or older.

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, and walk‑in cooler
• Prepare product
• Receive and process telephone orders
• Complete any required paperwork
• Clean equipment and facility daily
• Maintain store equipment

• Orientation and training provided on the job
• Training will focus on:
  • Taking orders
  • Labeling boxes
  • Making pizzas

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In‑store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
• Extreme weather conditions including
  • Temperatures ranging from 0 degrees up to 110 degrees outside
  • Rain, fog, sleet, snow, ice, wind, dust, and more
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk‑in cooler
• Hot surfaces/tools from oven and hot plates up to 500 degrees or higher
• Sharp edges and moving mechanical parts

• Talking and listening on telephone
• Near and mid‑range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces.

• The ability to direct activities
• Perform repetitive tasks
• Work alone and with others
• Work adequately under stress
• Meet strict quality control standards
• Work well with others
• Satisfy unhappy customers
• Analyze and compile data
• Make judgments and decisions
• Problem solving

• Standing
  • Most tasks are performed from a standing position
  • Height of most work surfaces is between 36 and 48 inches
• Walking/Jogging/Running
  • For short distances or for short durations
• Sitting
  • Paperwork is normally completed in an office at a desk or table
• Lifting
  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
  • Cases are usually lifted from floor and stacked onto shelves up to 72” high
• Carrying
  • Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
• Pushing
  • To move trays which are usually placed on dollies
  • A stack of trays on a dolly is approximately 24–30 and requires a force of up to 7.5 pounds to push
• Climbing
  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• Stooping/Bending
  • Forward bending at the waist is necessary at the pizza assembly station
  • Toe room is present, but workers are unable to flex their knees while standing at this station
  • Duration of this position is approximately 45–120 seconds at one time, repeated continuously during the day
  • Forward bending is also present at…