RESALE DRIVER​/PORTER

Description

OUR VISION: To Build a Thriving Community for ALL

OUR MISSION: To Empower individuals to achieve self-sufficiency and foster independence

If our Vision and Mission resonate with you, Metrocrest Services may be the place for you. We are looking for people whose values align with ours - individuals who are compassionate, collaborative, accountable, and committed to helping our neighbors achieve greater stability and independence.

Are you passionate about making a difference and enjoy staying active while giving back to your community? If so, join our dynamic team at Metrocrest Resale, a nonprofit resale shop where every item sold helps support Metrocrest Services! We're looking for dependable, hardworking individuals who take pride in a job well done, whether that's picking up donations, keeping our sales floor running smoothly, or ensuring every item is handled with care.

If you're ready to turn your strong work ethic and love of helping others into a rewarding career, apply today!

At Metrocrest Resale, we are passionate about our team members, customers, and those we serve. The Resale Driver/Porter is often the "face of Metrocrest Services," interacting with donors and customers in homes, in the store, and while driving the Metrocrest Resale delivery truck. The Driver/Porter is responsible for providing excellent customer service in all contact with customers, donors, and volunteers. The Resale Driver/Porter will operate the assigned truck as required in a safe and responsible manner, assist with loading, unloading, and moving furniture, and will oversee volunteers as needed.

This position reports directly to the Back of House Supervisor and indirectly to the Store Manager.

• The schedule for this position is Tuesday through Saturday from 8:45 AM-5:15 PM with occasional changes depending on store operations.
• Consistent, reliable attendance is vital for ensuring operational efficiency, maintaining a high standard of customer service, supporting teamwork, and upholding the reputation of Metrocrest Resale and Metrocrest Services.
• Because the store depends on having enough trained staff to handle deliveries, transport, and facility upkeep during every open hour, the Driver/Porter must be present, on time, and ready to work for all scheduled shifts, and must be able to reliably and successfully perform each essential function of this role, with or without reasonable accommodation.

Success as a Resale Driver/Porter depends on consistently demonstrating the following traits while working in the store, completing pickups and deliveries, and interacting with customers, donors, volunteers, and coworkers.

• DEPENDABILITY/ATTENDANCE: Reports to work on time, prepared, and ready to complete all scheduled pickups, deliveries, and assigned duties.
• CUSTOMER FOCUS: Represents Metrocrest Services professionally during pickups, deliveries, and on the sales floor; treats donors and shoppers with courtesy and respect; handles their donated goods and purchased goods with care.
• COMMUNICATION: Clearly and courteously communicates pickup and delivery information, donation guidelines, store policies, and any changes or concerns to customers, donors, volunteers, and coworkers.
• TENACITY: Stays with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
• WORK STANDARDS/QUALITY ORIENTATION: Takes ownership of completing work correctly, including handling and wrapping sold items with care, safely loading, and unloading merchandise, and protecting donations and purchases from damage.
• ADAPTABILITY: Adjusts quickly and positively to a fast-changing retail floor, including shifting priorities and day-to-day changes in donations, inventory, and customer volume
• ENERGY/STAMINA
  :
  Sustains an active pace and stays effective while standing, moving, and lifting throughout a full shift in a fast-paced, high-volume environment
• INITIATIVE: Takes action and pitches in without being asked, staying productive and helpful with minimal supervision
• STRESS TOLERANCE: Stays calm, courteous, and focused when completing physically demanding work, managing schedule changes, or handling a difficult customer or donor situation.
• TEAMWORK: Pitches in to help teammates, shares helpful information, and stays committed to the store's shared goals

• High School Diploma or Equivalent
• Ability to work Tuesday through Saturday from 8:45 AM-5:15 PM with…