Client Services Representative

## Client Services Representative応募remote type:
月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。locations:
Carrollton, Texastime type:
フルタイムposted on:
募集開始 - 今日job requisition :
JR-7521私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業(〜を含む)を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか?より良い未来の実現に貢献したいとお考えですか?もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。私たちは果敢に前進します。**作業場所:**月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。
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* Job Summary:

** The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads.  This role is important to meeting the financial and business goals for the Region’s service business.  Reporting to the Service Leader, this role sits on the operations team and partners closely with the sales team.  

Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining order or contracts for services.
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* Essential Duties and Responsibilities:

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* * Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts, including the identification and execution of additional service opportunities
* Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, equipment and connectivity reports along with new lead management.
* Responsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
* Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
* Identifies and communicates issues, business goals and objectives on all assigned accounts.
* Responsible for responding within 24-hours to all customer inquiries and concerns.
* Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.
* Responsible for meeting department growth plans by selling and expanding customer base.
* Responsible for customer assurance regarding equipment up-time and reliability.
* Assists in creating standard work / cadence for meeting customer needs.
* Assists Account Managers with strategic customers as assigned.
* Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
* Other duties as assigned.
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* Qualifications:

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* * Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED

* Competen…