Inside Sales​/Customer Service Associate

Inside Sales/Customer Service

Job Title:

Inside Sales/Customer Service Mode:
Non‑exempt Required Degree:
High school Person required:
Non‑exempt employee

Work directly with manufacturers, customers, and outside sales associates through inbound phone calls and emails to provide pricing, specifications, product availability and to process customers’ orders.

• Respond to new and existing customer requests via inbound calls and emails.
• Review all orders for pricing, terms, ship date, etc., and confirm with customer prior to entering.
• Help customers with issues and find best possible solutions.
• Monitor backorders and communicate status to customers.
• Provide support to outside sales personnel as requested.
• Educate and provide recommendations on other products in the line.
• Follow up on job quotes and communicate to outside sales when a large job is quoted.
• Update and maintain current pricing and records.
• Responsible for assigned manufacturers’ products within a team.
• Communicate all pricing changes to team members and sales personnel.
• Seek and attend necessary training to support assigned product lines.

• Excellent interpersonal communication skills, both verbal and written.
• Must be a team player.
• Ability to multi‑task and perform well in a fast‑paced environment.
• Proficiency using computers while actively listening, for both data entry and complex computer navigation.
• Willingness to learn.
• Stable job history.

Minimum 2 years of customer service experience over the phone.

HVAC, plumbing or construction customer service experience a plus.

Compensation based on experience.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company‑paid short and long‑term disability insurance