Inside Sales Representative

Unified Talent Group is partnered with a growing organization seeking an Inside Sales Representative in the Carrollton TX area, to support customers, sales representatives, and internal teams throughout the sales and service process. This role is responsible for helping resolve customer concerns, identifying sales opportunities, and providing accurate and timely support related to pricing, product availability, and order activity.

In this role, you will communicate directly with customers about troubleshooting issues, coordinate with cross-functional teams, and follow through to ensure concerns are resolved. This position is ideal for someone who is customer-focused, organized, comfortable communicating by phone, and able to manage multiple priorities in a fast-paced environment.

• Work directly with customers to troubleshoot concerns, identify problems, and support satisfactory resolution
• Coordinate with internal departments as needed to address customer questions and resolve issues
• Follow up with customers to ensure concerns are resolved appropriately
• Provide support for customers, sales agents, and outside sales representatives
• Assist with sales order entry and related order-processing activities as needed
• Qualify sales opportunities and support pricing, product availability inquiries, and sales quoting
• Conduct outbound sales calls to support customer relationships and identify potential opportunities
• Maintain accurate information through data entry and administrative support responsibilities
• Communicate professionally and efficiently with customers and internal stakeholders
• Manage multiple requests and priorities while maintaining a high level of customer service

• Strong customer service skills with a customer-centric approach
• Professional telephone communication and active listening skills
• Technical aptitude with the ability to understand and discuss product-related issues
• Ability to troubleshoot problems and coordinate effectively with multiple departments
• Strong organizational and time management skills with the ability to prioritize and shift focus quickly
• Efficient and accurate data entry and typing skills

• High school diploma or GED required; college degree in Business or a related field preferred
• Customer support experience or demonstrated aptitude for working directly with customers
• Ability to work effectively both independently and as part of a cross-functional team
• Strong communication, organization, and problem-solving skills

• Opportunity to develop experience across both sales and customer service functions
• Collaborative environment with exposure to multiple areas of the organization
• Varied responsibilities spanning customer support, sales activity, and order administration
• Opportunity to strengthen sales, communication, and problem-solving skills