Security Technician; Data Centers - Dallas, TX

Security Technician (Data Centers) - Dallas, TX

Requisition Number: SECUR
015933

Job Type: Full‑Time

Location: Dallas, TX

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Technician to join our amazing culture. In this role, you will install, program, system start‑up/check‑out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Responsibilities

• Install, program, test, repair, and service a variety of non‑routine systems and equipment, including security, fire alarm & life safety, and/or building automation.
• Operate systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• Write non‑routine programs for systems.
• Provide technical support and training for customers, and maintain customer satisfaction.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management regarding customer satisfaction, product performance, installation techniques and standards.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties and assist in developing strategies to minimize impact.
• Collaborate with Project Manager and/or Operations Manager on coordination of specific projects; recommend quality improvements and changes in scope.
• Act as a mentor to less experienced staff and supervise workers in testing, tuning, and adjusting equipment.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Self‑starter who works well with minimal supervision.
• Solid mechanical and electrical aptitude and ability to read blueprints and drawings; solid math skills.
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications and proficiency in other relevant applications.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Education and Experience

Education:

High School/GED or equivalent experience.

Minimum Experience:

3‑5 years relevant.

Preferred Experience:

Relevant field service; certifications in product‑specific, industry‑specific or vendor systems such as Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS.

Benefits

• 10 company holidays and paid time off starting at 13 days annually.
• Fun & Laughter Day Off.
• Life insurance & disability plan.
• Wellness program.
• 401(k) matching plan.
• Colleague assistance program.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate social responsibility day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Convergint is an Equal Opportunity Employer.

Additional Information

To learn more about the company and available opportunities, visit our careers site.

Equal Opportunity Notice

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.