Sprinkler Service Technician

Sprinkler Service Technician

Job Responsibilities include but are not limited to:

• Diagnoses fire sprinkler system performance through observation, testing and setup
• Disassembles and reassembles sprinkler systems to perform trouble shooting and preventative maintenance
• Operates hand tools, power tools, gauges and measuring equipment to perform service to the system
• Completes work orders, task lists and documents to verify work performed as needed to conform to customer invoicing requirements
• Completes documentation of invoicing data based on hours worked and materials or equipment used to perform the service
• Explains the service charges and work performed to the satisfaction of the customer.
• Reconciles work order documents, vendor packing slips and weekly timesheets for supervisor review
• Other duties as assigned

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First

• Complete all Training Requirements – Safety, Certifications, etc.
• Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal
• Ensure all required documents are complete, accurate and professional, with required signatures
• Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management
• Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc.
• Keep jobsites clean and organized
• Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent
• Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc.
• Timeliness – at the job on time; attendance; communication with supervisor; paperwork
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Maintain Quality Control i.e. reduce the need for return trips and warranty work
• Maintain a Professional appearance
• Communicate effectively and professionally within the department and with internal and external customers
• Teamwork – maintain positive interactions within your team, local office, etc.
• Actively Participate in required team meetings
• Ability to work overtime, out of town or on-call as needed

Knowledge:

• A high school diploma or equivalent (G.E.D.)
• Ability to maintain on-going required continued education, professional licenses and/or certifications as required by the position
• Diagnostic ability as demonstrated through prior experience and/or training

Work Experience:

• Minimum of five (5) years relevant work experience to include service experience on wet, dry, pre-action and deluge sprinkler systems

Skills and

Competencies:

• Ability to maintain proper documentation on provided electronic device for work performed
• Ability to meets requirements of company vehicle driving policy which includes a valid Driver's License and a motor vehicle record in good standing
• Ability to safely operate a commercial motor vehicle as evidenced by past driving performance record and to adhere to all company safety requirements
• Ability to competently use a variety of gauges, meters, measuring instruments, hand and power tools and equipment
• Ability to effectively communicate with peers, supervisors and the customer
• Good math, verbal, written skills as well as good interpersonal skills
• Basic to moderate computer skills are desired
• Ability to read blueprints and schematic drawings
• Ability to follow specific directions (written/verbal), perform a changing variety of duties, repeat tasks of short duration according to a set procedure and work within precise limits and standards of numerical accuracy
• Ability to meet customer requirements and maintain an acceptable customer satisfaction rating