Neighbor Success Coach Specialist

Coaching Specialist

Our Vision:
To Build a Thriving Community for ALL

Our Mission:
To Empower individuals to achieve self-sufficiency and foster independence

If our Vision and Mission resonate with you, Metrocrest Services may be the place for you. We are looking for people whose values align with ours - individuals who are compassionate, collaborative, accountable, and committed to helping our neighbors achieve greater stability and independence.

Metrocrest Services exists to provide hope and build pathways to economic mobility for neighbors in the north Dallas area. We operate a whole-household, SDOH (Social Determinants of Health)-aligned model organized around five pillars: (1) Income (2) Health and Food (3) Workforce (4) Education/Training (5) Housing. Our neighbors are at the center of everything we do.

At Metrocrest, Neighbors-First is more than a phrase; it is how we work. We call the people we serve Neighbors because they are members of our community, not cases to be managed. We approach every interaction with dignity, curiosity, and a whole-household perspective, listening first, following through, and measuring our success by the progress our neighbors make. Every team member, regardless of role or title, is expected to embody and advance our Neighbor-First Values.

The Opportunity

As a Coaching Specialist, you will play a unique dual role that combines direct neighbor coaching with operational support for Metrocrest's coaching team. You will maintain your own caseload while helping ensure the day-to-day coordination, documentation, scheduling, and systems that allow the coaching pool to operate effectively. Working closely with the Coaching Manager, you will help create consistency across coaching practices, support fellow coaches with resources and operational guidance, and ensure accurate data that demonstrates the impact of our work.

This role primarily works Monday through Friday from 8:00 AM –5:00 PM with occasional weekends and evenings based on program needs

Key Traits

Managing Work
· Quality Orientation
· Coaching
· Building Trust
· Contributing to Team Success
· Follow-Up
· Continuous Learning
· Adaptability
· Customer Focus
· Initiating Action

Qualifying Traits

• Culturally humble and equity-minded; understands that the populations served by Metrocrest Services face systemic barriers that require team members who can hold both empathy and accountability at once
• Equally comfortable in the operational details of coaching administration and in the relational work of carrying a neighbor caseload, moves fluidly between both without losing quality in either
• Reliable and systems-oriented; the coaching team depends on this person to keep schedules, records, and data flowing accurately behind the scenes
• Natural team supporter who notices what coaches need before they ask; whether that's a resource, a referral connection, or a listening ear after a hard session
• Committed to documentation excellence; understands that accurate Salesforce records are the foundation of neighbor continuity and organizational accountability
• Growth-oriented and coachable; actively seeks feedback from the Coaching Manager and sees this role as a pathway toward deeper coaching practice
• Models Metrocrest's neighbor-first values in every interaction with coaches, neighbors, and colleagues; leads from the front
• Owns assigned metrics as a personal measure of success; holds oneself accountable for achieving, tracking, and reporting on performance targets

Minimum Qualifications

• Bachelor's degree in social work, human services, psychology, education, public administration, or a related OR equivalent combination of education and relevant experience
• Minimum 3 years of experience working with individuals or families experiencing economic hardship in roles such as case management, coaching, workforce development, or social services
• Minimum 1 year of experience as a team lead (supporting direct manager and assisting with process oversight)
• Demonstrated ability to support individuals in setting and achieving personal or professional goals
• Experience working with diverse populations in a community-based or nonprofit setting
• Strong…