Lead Renewal Sales Enablement Program Manager

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The Lead Sales Enablement – Renewals Field-Facing Manager is responsible for driving the effectiveness and performance of the Renewals organization by enabling teams to maximize customer retention, contract renewals, and expansion opportunities and provides a point of coordination for go-to-market leadership.

This role serves as a strategic partner to Renewals leadership, ensuring teams are equipped with the skills, tools, messaging, and insights required to proactively manage customer life cycles, mitigate churn risk, and increase net revenue retention (NRR).

This role requires deep expertise in renewals motions, customer lifecycle management, and value-based selling, along with a strong understanding of sales methodologies, forecasting, and enablement practices. It also requires the ability to coach teams toward improved renewal execution, negotiation, and customer value articulation.

By focusing on both leading indicators (health scores, renewal pipeline coverage, risk signals) and lagging outcomes (renewal rates, expansion conversion, churn), this role directly contributes to improving retention, growing account value, and driving predictable recurring revenue.

This role reports to the GTM Field Sales Enablement Leader.

• Establish and drive a comprehensive renewals enablement strategy and cadence aligned to retention targets and revenue goals
• Translate business priorities (NRR, gross retention, churn reduction) into enablement programs, plays, and execution frameworks
• Partner with leadership to optimize renewal motions including early engagement, multi-threading, and value reinforcement
• Assess skill gaps across renewals managers and develop targeted programs focused on:
  Churn mitigation & risk identification, customer value realization & ROI storytelling, Renewal negotiation & objection handling, Expansion/cross-sell identification within renewals cycles
• Develop and deliver renewals-specific content, including:
  Renewal playbooks, risk mitigation frameworks, renewal call guides and talk tracks and competitive displacement & save plays
• Ensure alignment with Product, Marketing, and Customer Success to deliver consistent lifecycle messaging
• Provide direct coaching to Renewals Managers and leaders
• Participate in renewal forecast and account review calls to reinforce best practices
• Act as a trusted advisor to sales leadership on improving renewal performance
• Analyze renewals performance data to identify improvement areas
• Monitor leading indicators (e.g., adoption signals, usage trends, customer sentiment) to proactively guide enablement priorities
• Partner across Sales, Customer Success, Product, and Marketing to ensure:
  Aligned messaging across the customer lifecycle, including integration of product roadmap and value messaging into renewals conversations
• Facilitate sharing of best practices across renewals teams and regions
• Stay current on industry trends, competitive positioning, and pricing strategies impacting renewals outcomes

• 7+ years of experience in sales, renewals, customer success, or sales enablement, preferably in a subscription-based B2B SaaS environment
• Proven experience supporting or executing renewals motions, retention strategies, or account lifecycle management
• Data‑driven mindset and strong understanding of renewals forecasting and pipeline management, churn drivers and mitigation strategies, customer health scoring and usage‑based indicators

• Demonstrated ability to build and deliver high‑impact…