Sr. Specialist, Learning & Development - Integrated Account Management

Job Description

The Senior Specialist, Learning & Development Consultant for Integrated Account Management (IAM), serves as a strategic learning partner supporting capability development across the IAM organization within the company portfolio. This role partners closely with business leaders and cross‑functional stakeholders to identify capability gaps, assess business needs, and design product, disease, and above‑brand learning solutions that enhance skills and drive organizational effectiveness.

This individual will serve as a consultant, facilitator, project manager, and trusted advisor supporting a broad customer‑facing organization that includes Payer Account Executives, IDN Executives, PBM Customer Managers, National Account Directors, and other field‑based and headquarters‑based roles.

The Senior Specialist, Learning & Development Consultant is responsible for designing, developing, and delivering strategic learning solutions that build capabilities and drive performance across the IAM organization. This role partners closely with business leaders, subject matter experts, and cross‑functional stakeholders to assess learning needs, identify performance gaps, and create innovative development experiences that support both individual growth and organizational priorities.

The role offers the opportunity to build impactful learning experiences by partnering with IAM leadership, marketing teams, payer marketing, learning creation teams, and cross‑functional partners including compliance and review teams.

Success in this role requires strong business acumen, relationship management skills, project leadership, proactive communication, and the ability to apply adult learning principles to support evolving IAM priorities, product launches, and capability‑building initiatives.

• Partner with senior leadership, marketers, payer marketers, and key business stakeholders to understand strategic priorities, capability needs, and organizational objectives.
• Establish and maintain strong collaborative relationships across IAM and cross‑functional business partners.
• Serve as a trusted learning consultant by providing recommendations and guidance that align learning strategies with business goals.
• Translate business priorities into practical learning solutions and capability‑building initiatives.

• Lead the design, development, and execution of learning experiences that support upskilling and capability enhancement across the IAM organization.
• Facilitate engaging instructor‑led, virtual, and blended learning experiences.
• Incorporate subject matter experts and business partners to create high‑impact learning experiences that add value to learners.
• Develop and maintain learning journeys that support both onboarding and role‑transition experiences.
• Ensure learning content reflects practical application and supports real‑world / market access customer engagement scenarios relevant to Account Executive roles.

• Support onboarding initiatives for employees new to our company and individuals transitioning into new IAM roles.
• Create structured learning paths that accelerate role readiness and confidence.
• Identify opportunities to improve the learner experience and strengthen capability development programs.

• Lead multiple complex initiatives simultaneously while managing timelines, priorities, and stakeholder expectations.
• Partner across Legal, Compliance, Learning Creation, Partnerships, and external vendor organizations to ensure successful execution of learning initiatives.
• Demonstrate strong project management skills and attention to detail throughout all phases of project execution.
• Provide clear and proactive communication to stakeholders and leadership teams regarding project status and deliverables.

• Partner and support planning, coordination, and execution of annual and biannual meetings, training events, and strategic capability initiatives.
• Contribute to meeting content development, learning strategy integration, and overall participant experience.

• Minimum of…