Client Solution Analyst

Description

At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies. Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcare’s most complex challenges. MMIT is regarded as a trusted go-to‑market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription – answering the “what” of how payers cover therapies and the “why” behind those decisions.

MMIT’s product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence.

In 2022, MMIT joined forces with other market‑leading pharmaceutical‑solutions providers – Evaluate, Citeline, Panalgo and The Dedham Group – to launch Norstella, which aims to deliver must‑have answers for critical strategic and commercial decision‑making along the entire drug development journey.

The Client Delivery Services (CDS) team delivers comprehensive solutions that meet client business needs. The CDS team are the recognized product specialists and advisors. They develop requirements and lead User Acceptance Testing (UAT). This team’s role is critical for MMIT to ensure timely and accurate configurations to clients. The Client Solution / Business Analyst is the partner to the Project Manager and contributes to the success of a project by ensuring proposed solutions are solving the right problem.

The Business Analyst owns requirements gathering, is completely familiar with the core business area they support and ensures that the final product meets those requirements.

• Have proficiency in understanding scope and objectives by a thorough understanding of business systems and requirements.
• Act as a liaison with end‑user clients during the design and configuration of software requirements and customer specifications.
• Excel in environments of ambiguity, change, and rapid iteration.
• Have natural curiosity and a drive to understand complex concepts and systems, expanding scope beyond immediate areas of ownership.
• Be a creative, flexible and positive problem solver who is comfortable working both independently and collaboratively.
• Analyze business and user needs, document requirements and translate into proper system requirement specifications.
• Adhere to process workflows SLAs, and escalation protocols.
• Plan and execute User Acceptance Testing (UAT) for the Promo suite of solutions.
• Perform timely and thorough proofreading of approved content to ensure high‑quality delivery.
• Prepare Pharma regulatory submission materials and submit documentation into client systems when needed.

• Bachelor’s Degree or relevant experience required.
• 2‑5 years of professional experience.
• Understanding of Pharma and Market access space.
• Excellent written and verbal communication skills.
• Critical thinking and creative problem‑solving skills.
• Excellent relationship building and negotiation skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Excellent time management and prioritization skills.
• Knowledge of Jira, Confluence, Smartsheet and Microsoft Office Suite is preferred.
• Other duties, as assigned.

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401(k) Retirement Plan with Company Match
• Company Paid Short & Long‑Term Disability
• Paid Parental Leave
• Education Reimbursement
• Paid Time Off & Company Holidays

The expected base salary for this position ranges from $65,000 to $85,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a…