Process Improvement Manager

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

The Process Improvement Manager is responsible for technology enablement related to onboarding and strategic business initiatives. The primary objective is to provide guidance on how existing technology and new development can support continuous improvement and transformation projects.

To be successful in this role, the individual must:

• Think strategically.
• Demonstrate a strong customer focus.
• Solve complex business problems.
• Adapt to a changing environment.
• Continuously seek opportunities to improve the future outlook of their region and the company.

The Process Improvement Manager partners with business and technology leaders to improve onboarding processes and drive strategic initiatives through technology. This role owns the onboarding technology roadmap, supports cross-functional projects, and identifies opportunities to improve organizational efficiency and business outcomes.

• Build and maintain a deep understanding of business processes and technology across the ATM value chain.
• Define, maintain, and own the onboarding process and supporting technology features.
• Serve as the liaison between Lines of Business (LOB) and Functional Leaders on onboarding process and technology issues.
• Own the onboarding technology roadmap across all Lines of Business.
• Partner with leadership to establish priorities and communicate development plans to business stakeholders.
• Identify technology improvements that support organizational goals.
• Ensure ownership, execution, and realization of technology improvement benefits.

• Support major cross-functional initiatives involving technology changes, including:
• Continuous improvement projects
• New product implementations
• Growth initiatives
• Provide project management support for strategic initiatives.
• Lead change management efforts by helping stakeholders evaluate and prepare for the impact of technology changes.
• Provide additional support for strategic projects as needed.

• Demonstrated experience leading process improvement initiatives or managing projects.
• Strong knowledge of organizational business processes.
• Excellent attention to detail.
• Ability to negotiate and build consensus among stakeholders.
• Strong understanding of business applications and data.
• Ability and willingness to travel as needed.

The competencies required for success in the Process Improvement Manager role include:

• Dedicated to meeting the expectations of internal and external customers.
• Uses customer feedback to improve products and services.
• Builds strong relationships based on trust and respect.

• Builds productive relationships across all levels of the organization.
• Uses diplomacy and tact in challenging situations.
• Effectively manages high‑pressure interactions.

• Creates an environment where people are motivated to perform at their best.
• Empowers team members through ownership and accountability.
• Recognizes individual strengths and encourages participation.
• Makes team members feel valued and supported.

• Thrives in challenging environments.
• Takes initiative with minimal direction.
• Seizes opportunities and drives progress.

• Builds strong, collaborative teams.
• Promotes open communication and shared success.
• Encourages accountability and ownership.
• Creates a positive sense of belonging.

• Understands…