Customer Service Representative Specialty - Business Banking

Employer Industry: Banking and Financial Services

• Base salary up to $67,600
• Opportunity for performance-based incentives
• Comprehensive benefits package, including medical, dental, and vision coverage
• Flexible work options, including potential remote work
• Generous paid time off, including vacation days and holidays
• Commitment to fostering an inclusive workplace culture

• Provide specialized customer service to business banking clients via inbound phone calls
• Resolve customer inquiries regarding products, services, and issues, ensuring high satisfaction levels
• Document customer interactions and complete service requests to streamline processes
• Support deposit, lending, and credit card products while maintaining compliance with company policies
• Collaborate with team members to deliver exceptional service and problem resolution

• Minimum of 1+ years of related customer service experience
• High school diploma or GED is preferred, but not mandatory
• Strong problem-solving and decision‑making skills
• Excellent communication and interpersonal abilities
• Proficiency in managing multiple priorities in a fast‑paced environment

• Experience in a banking or financial services environment
• Familiarity with technical support and customer interaction processes
• Demonstrated ability in relationship building and customer experience management
• Knowledge of risk management principles related to customer service