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IDR Gateway Support Specialist | Multi-Channel
Job in
Carson City, Douglas County, Nevada, 89702, USA
Listed on 2026-06-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks a Technical Support Analyst to provide intermediate-level customer support for IDR Gateway functions, ensuring a high-quality experience across multiple channels. Responsibilities include handling inquiries, problem-solving, and maintaining case documentation.
The ideal candidate will have a strong background in customer service, excellent communication skills, and a commitment to quality service. This role requires a high school diploma or GED, with preferred qualifications including relevant experience and an associate degree.
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