Customer Services Representative

Job Summary

The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.

Location:

Carson City, NV – this role sits onsite.

Hours:

M-F 8:30am – 5pm.

• Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
• Communicates concise and accurate information.
• Confirms understanding of customer needs, issues, and requests.
• Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM.
• Escalates more complex issues to appropriate level.
• Uses authorized system to gather information, provide information, and/or update customer records.
• Provides standard information and education regarding service options, charges, billing, and contracts.
• Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.

• High School Diploma or GED (accredited).

• Bilingual preferred (Spanish).

Office:
This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay:
The expected base pay rate for this office/on-site position is $22.00/hr this rate represents a good faith estimate for this position. The specific rate offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.