Customer Service Representative

Location

1498 E Williams, Carson City, Nevada 89701 United States of America

U-Haul is seeking friendly, motivated people for the position of Customer Service Representative. You will be part of a supportive team and serve as the face of U-Haul, ensuring customers receive assistance on their journeys by inspecting and maintaining equipment, dispatching and returning equipment, and using up-to-date technology.

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane tanks (certification offered through U-Haul upon employment).
• Drive forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required. Physical demands include some exertion, long periods of standing, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

• Career stability
• Opportunities for advancement
• Mindset App reimbursement
• Gym reimbursement program
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• Met Life legal program, auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• Life Lock identity theft protection
• Critical illness / group accident insurance
• Dave Ramsey’s Smart Dollar program

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.