Escalations Lead, Customer Service & Help Desk
Job in
Carson City, Douglas County, Nevada, 89702, USA
Listed on 2026-07-07
Listing for:
Sharecare
Full Time
position Listed on 2026-07-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Sharecare is looking for a Customer Service - Escalations team member to support the Customer Service Manager. Responsibilities include handling escalated member concerns, providing Help Desk support, and assisting Customer Service Representatives.
The ideal candidate should have at least 2 years of customer service experience and possess strong communication skills. This role requires flexibility in hours and is essential in identifying training opportunities and monitoring trends in escalations.
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