Concierge

The essential duties and responsibilities described below are representative of those an employee encounters while performing the basic functions of the position. While every effort has been made to identify the essential functions of the position, it in no waystates or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if thework is similar, related or is an essential function of the position.

Reasonable accommodation may be made to enable qualified individuals with disabilities toperform the essential functions of the position.
1. Provide all residents, guests and visitors exceptional customer service during every interaction whether in-person or via the telephone. Learn and know all residents by name. Each interaction must meet or exceed the Concierge Service Standards of Excellence.
2. Greet all residents and visitors. Provide information to those seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
3. Responsible for assisting residents, family members, and guests with general requests.
4. Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment forthe tour.
5. Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear,polite concise and professional manner.
6. Display knowledge of the services and programs and other pertinent information regarding the property.
7. Responsible for the mail meter, stamps, making copies, and other tasks relatedto office operations. Record receipt of packages and contact Residents for pickup.
8. Effectively handle business center requests such as photocopying,faxing, shipping of mail, etc.
9. Process incoming mail. Sort, but not open, property mail and distribute mailto appropriate mailboxes.
10. Complete all opening and closing duties.
11. Accurately take reservations for dining rooms.
12. Accurately take reservations for Activities Department.
13. Accurately take reservations for personal and complimentary transportation.
14. Receive and accurately record all maintenance work order requests and deliver the requests timely to the Maintenance Department.
15. Monitor the Emergency Alert System and immediately respond to every call.
16. Maintain the Resident Notice Binder.
17. Arrange for the parking and retrieval of valet cars.
18. Arrange all wake-up calls, dry cleaning, pet care, additional housekeeping, personal errands, car care etc, as requested by residents.
19. Fulfill “personal concierge” requests such as area restaurant reservations,tee times, Map Quest directions, internet research, etc.
20. Maintain reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby isfree of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
21. Ensure that all posted signage is 100% accurate, timely and free from fingerprints.
22. Perform clerical duties for property staff as directed by supervisor.
23. Update and assemble marketing packets for inquiries.
24. Be responsive to residents’ concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.
25. Provide support to community’s marketing efforts through…