Product Design Principal - Emerging Products

** Become a part of our caring community*
* Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem-consumers, members, providers, employers, and brokers-connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Enterprise Digital team is a multidisciplinary, experience led group focused on solving customer needs while enabling strategic and operational goals.

You will operate at the intersection of innovation, product strategy, and design systems, shaping new offerings while ensuring they are scalable, cohesive and built on a strong system platform.

You are a strategic collaborator with deep expertise in emerging paradigms such as AI-assisted experiences, conversational interfaces, adaptive UI, and personalization-especially in regulated or high-stakes environments like healthcare. You'll partner closely with design researchers and content strategists to shape human centered, accessible experiences aligned to business priorities. You will collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios.

** Emerging Product Innovation*
* + Identify emerging digital experience opportunities that support business growth and customer value

+ Explore new interaction models (e.g. AI, adaptive experiences, personalization)

** Define Experience Strategy*
* + Partner with Research and Content Strategy to create a cohesive, end‑to‑end experience vision across multiple digital initiatives

+ Translate consumer insights into strategies and design direction that solve real user needs and deliver business outcomes-especially for complex ecommerce flows like health plan selection

** Elevate Design Quality & Delivery*
* + Create and evangelize strategic deliverables-experience roadmaps, future‑state visions, north‑star journeys, and design principles

+ Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities

** Operate with a Startup Mindset*
* + Foster agile ways of working, rapid experimentation, and test‑and‑learn practices

+ Break long‑term visions into actionable phases, balancing desirability, feasibility, and viability

** Cross‑Functional Leadership*
* + Serve as a senior point of contact for executive and cross‑functional partners, ensuring alignment of UX strategy and execution across work streams

+ Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences

** Systems, Accessibility & Governance*
* + Ensure adherence to design system standards, accessibility requirements (e.g., WCAG/ADA), and quality benchmarks across all touchpoints

+ Partner with Content Strategy to evolve navigation, information architecture, and messaging for clarity and conversion

** Continuous Discovery & Measurement*
* + Partner with CX Insights to shape long‑term research strategies, champion continuous discovery, and drive iteration

+ Leverage analytics, experimentation, and performance metrics to inform decisions and optimize outcomes

** Use your skills to make an impact*
* ** Required Qualifications*
* + 12+ years in UX, Product Design, or Interaction Design

+ Experience leading the translation of new technology into customer value

+ Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments

+ Strong understanding of performance metrics and data‑informed design

+ Proven ability to deliver within business, technical, and regulatory constraints

+ Demonstrated success leading design for complex systems and multi‑step user flows

+ Proficiency in conceptual modeling, interaction flows, design systems, and specifications

+ Experience leading or guiding user research and applying insights to design

+ Track record of delivering digital products in Agile environments

+ Mastery of Figma and modern design tools

** Preferred Qualifications*
* + Master's Degree in a relevant design discipline (HCI,…