Educator Support Manager

Educator Support Manager

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver.

We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

The Educator Support Manager leads and develops the Educator Support Team and substitute staff, overseeing interviewing, training, coaching, and performance support. This role partners with all Cross Country Education departments to manage onboarding, orientation, professional development, and incident response. The Educator Support Manager ensures that all team members and substitute educators clearly understand their responsibilities and are equipped to meet performance expectations.

Essential Functions:

• Provide annual evaluations of the Educator Manager Support Team
• Evaluate substitute staff, as necessary, and make recommendations
• Schedule and facilitate coaching/1:1 meetings, with Educator Support Meeting team
• On an ongoing basis, evaluate the Educator Support Team's processes and update them to drive effectiveness and efficiency
• Ensuring educational activities are congruent with the Cross Country Education mission statement
• Providing an appropriate climate for learning, and facilitate the adult learning process by developing, planning, and presenting educational activities and directly or indirectly fostering the development of competence in the CCE substitute staff
• Ensuring qualified candidates are hired and mentored, as needed
• Contributes to the strategy and initiatives of hiring for CCE substitute staff
• Contributes to engagement strategies for CCE substitute staff
• Creates and facilitates professional development sessions and trainings
• Supervises and coaches CCE substitute staff on a continual basis, including performance feedback
• Identify and collaborate with the educator support team to develop trainings to facilitate learners' achievement of the educational objectives.
• Other duties as assigned

Reporting Relationships:

• Director Operations
• 2+ direct reports

Qualifications:

• Minimum 3 years of experience in a management or supervisory role.
• Minimum 5 years of teaching experience as a credentialed K–12 educator.
• Demonstrated knowledge, skills, and ability to teach concepts related to:
  • Preparing substitutes for the essential functions of roles such as Substitute Teacher, Behavior Intervention Implementor, and Special Education Aide.
  • Behavioral management and deescalation strategies for individual K–12 students and full classrooms.
  • Systematic and ongoing data collection aligned with the instructional and departmental needs.
  • Effective instructional practices, Common Core State Standards, the lesson cycle, and the integration of technology to support instruction.
  • Strong verbal, written, and interpersonal communication skills.
  • Skilled in public speaking, delivering presentations, and facilitating training for groups of employees.
• Demonstrated leadership abilities and strategic planning skills.
• Proficient with computers, presentation platforms (Zoom or Teams), and Google Suite.
• Demonstrates patience, strong teaching abilities, and active listening skills.
• Highly organized, detail oriented, and consistent with follow through.

Education:

• Bachelor's degree and valid K–12 teaching credentials required.

Knowledge and

Skills:

• Ability to develop, lead, and support a team of Educator Support Specialists to ensure high‑quality substitute staff hiring and professional development.
• Ability to strategically contribute to CCE's mission and vision and implement initiatives that align with organizational goals.
• Knowledge of principles, practices, concepts, and procedures related to job classification and role expectations.
• Knowledge of relevant educational content, effective delivery methods, and the ability…