Student Employee - Peer Mentor, Academic Advising & Access

Peer Mentor

The Academic Advising & Access Department is recruiting for a student employee(s) to serve as a Peer Mentor. We are seeking a reliable and student-focused individual to provide front-line support in a fast-paced campus environment. This position involves serving as the first point of contact for students and visitors, offering administrative assistance, and supporting various outreach and enrollment efforts. The ideal candidate will demonstrate professionalism, excellent customer service, and a strong interest in helping others navigate college resources and procedures.

The ability to maintain confidentiality is essential in this role.

Candidates must be eligible for student employment, taking at least six credits, and preferably have completed at least one semester of college.

Duties & Responsibilities:

• Greet and assist students and visitors at the front desk, providing guidance with appointments, general inquiries, and admissions/enrollment support
• Assist new students on processes including admission, other enrollment steps, registration through myWNC, and available campus resources
• Manage communication channels such as phone calls, messages, online website chat, and reminder/outreach calls to students
• Support department operations by updating spreadsheets for tracking projects, participating in orientations and other outreach events
• Complete training and assignments as needed, while maintaining confidentiality and delivering professional, student-centered service

Qualifications:

Preferred Qualifications:

• Fluency in English and Spanish is desirable
• Knowledgeable with Microsoft software

Student Employment Eligibility:

Fall & Spring Semester Eligibility

• Enrollment in at least 6 credits each regular semester; and
• Be in a degree seeking program; and
• Meet all Satisfactory Academic Progress Requirements:
• 67% completion rate in the last enrolled semester
• 67% cumulative completion rate
• 2.0 cumulative grade point average on a 4.0 scale
• Have not exceeded the maximum number of credits allowed (90) or received two degrees
• OR be on an approved appeal and on probation with an Academic Plan; and
• Be authorized to work in the United States

Summer Eligibility
- Students are eligible to work during the summer if they meet the following criteria:

• Enrolled in at least 6 summer credits; or
• Successfully have completed the spring semester and enrolled in the required 6 credits for the fall semester (summer enrollment in this case is not required); and
• Meet all Satisfactory Academic Progress Requirements listed previously; and
• Be authorized to work in the United States

Changes in Student Eligibility

Continued employment is contingent on maintaining eligibility. If a student's eligibility changes their role may be subject to termination and/or they may be temporarily required to remain off work. If students' eligibility is on hold pending the results of an appeal, students are required to remain off work until the appeal has been satisfactorily resolved.

Work Study

Required:

No

Additional Information

Compensation:
Student Employee
- Level 1 $ 15 an hour

Schedule

Scheduled and available hours may vary and are subject to change based on organizational needs.

Full-Time Equivalency

50% - 20 Hours Per Week

• Students may not work during scheduled course times
• Students may not work more than 20 hours per week (Sun-Sat) during academic periods in which they are enrolled (Summer, Fall, Winter, and Spring semesters)
• Students may not work more than 28 hours per week (Sun-Sat) during break periods, in which they are not taking courses (summer break, winter break, and spring break)

Questions

• Hiring Supervisor
  - If you have questions about this role or would like to check on the status of an application, please contact the hiring supervisor/department:
• Kennadie Frias, Administrative Assistant IV, Academic Advising & Access
• Kennadie.frias OR

• Work Study & Student Employment Program
  - Some positions require student applicants to be awarded work study. For questions about Work Study, eligibility, minimum qualifications, or other questions related to the Student Employment Program please contact the Student Employment Coordinator:
• Temple Campana, Scholarship & Student Employment Coordinator
• | temple.campana

Posting Close Date 06/30/2026 Note to Applicant

TITLE IX STATEMENT

WNC is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), sex (including pregnancy or related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protective hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion.

WNC does not discriminate on the basis of sex in any education program or activity that it operates. The college's commitment to nondiscrimination in its education programs…