Military and Veteran Student Success Coordinator

• Serve as primary point of contact for military- and veteran-related benefit inquiries and academic advising
• Advise active-duty service members, veterans, dependents, civilian employees, and general population students on degree, transfer, career, and credit-for-prior-learning pathways
• Provide on-site advising at Fallon Naval Air Station
• Serve as an Allied Health program resource/expert
• Monitor military and veteran student progress and conduct regular check-ins
• Develop and execute enrollment, retention, and completion strategies
• Develop onboarding tools including checklists, orientations, and resource guides
• Lead program evaluation and develop annual reports, performance metrics, and continuous improvement strategies
• Report retention, persistence, and completion data to the Enrollment Management Committee and college leadership
• Complete the annual NSHE Veteran Report
• Oversee Military and Veteran One-Stops in Carson and Fallon, including staffing, coverage, budgets, and VA work-study contracts
• Provide referrals to non-educational VA resources and train the campus community on veteran support resources
• Serve as backup School Certifying Official
• Manage DoD and NAS Fallon Memoranda of Understanding and complete DoD MOU audit processes
• Liaise with branch Education Services Officers and serve as point of contact for Tuition Assistance questions
• Track and support Tuition Assistance students
• Maintain WNC program information and database records in MyCAA systems
• Represent the college at community organizations, outreach activities, tabling, and veteran-focused events
• Collaborate with the Controller’s Office, Financial Assistance Office, School Certifying Official, Admissions & Records, college leadership, and community stakeholders

• Bachelor’s degree in education, counseling or another field relevant to the role
• Three years of related professional experience in student services, academic counseling/advising and/or program development
• Equivalent combination of education and experience may substitute for the Bachelor’s degree
• Minimum of an Associate’s Degree is required when substituting education and experience
• Knowledge of Tuition Assistance (TA), GI Bill Benefits, and National Guard
• Knowledge of program planning/development and evaluation
• Knowledge of data analysis and assessment methods
• Knowledge of college and NSHE system policies and practices
• Familiarity with WNC’s service area and demographics
• Intermediate proficiency with spreadsheets and databases
• Proficiency with various technology platforms
• Cultural competence and diversity awareness
• Ability to communicate clearly, manage multiple projects, meet deadlines, work collaboratively, maintain confidentiality, and guide students through complex processes
• Resume required
• Three professional references required
• Must be eligible to work in the United States without visa sponsorship at time of hire
• Criminal background check may be required
• Official transcript of highest degree may be required for credential verification

Demonstrates expertise in academic advising and military-related benefits, with a strong focus on enrollment strategies, program evaluation, and data analysis. Proficient in managing student services and collaborating with various stakeholders to support military and veteran students.

• Bachelor's Degree in Education or Counseling
• Knowledge of Tuition Assistance and GI Bill Benefits
• Program Planning and Development
• Data Analysis and Assessment Methods
• Cultural Competence and Diversity Awareness

• Academic Advising
• Program Development
• Data Analysis
• Enrollment Strategies
• Performance Metrics
• Tuition Assistance Knowledge
• Veteran Benefits Knowledge
• Database Management
• Spreadsheets Proficiency
• Report Writing

• Clear Communication
• Project Management
• Collaboration
• Confidentiality
• Guidance

• Military and Veteran Support
• NSHE System Policies
• Community Outreach
• Veteran-Focused Events
• DoD MOU Audit Processes

• MyCAA Systems
• Technology Platforms
• Spreadsheets
• Databases