Payment Operations Specialist

Previous Financial Institution experience preferred.

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!

The Payment Operations Specialist is responsible for various payment strategies, data analysis tools and reporting to efficiently and accurately execute payment functions necessary to meet operational objectives. This includes decision‑making, posting transactions and managing exceptions across multiple payment channels such as ACH, check, wire transfers, mobile deposits, etc. The specialist reconciles activity daily to ensure accurate accounting of funds and is responsible for reporting and compliance with all NACHA Operating Rules, ECCHO rules, and other security and regulatory requirements.

• Utilize multiple payment systems and programs to conduct in‑house member transactions, ensuring timely and accurate posting. Investigate and resolve payment issues, review potential fraudulent activity, and use cross‑functional systems to maintain high‑quality work within fast‑paced time frames.
• Engage in DNA release system upgrades, testing new changes in the core test environment, and validate payment‑related functionalities. Update procedures and notify internal teams of relevant changes.
• Facilitate various money movement requests in accordance with company procedures and respond to transactional inquiries for Greater Nevada Credit Union and its subsidiaries. Suggest process improvements and collaborate with the Payment Operations Manager, identifying inefficiencies and recommending resolutions. Stay updated on industry trends, regulations, and best practices in payment channels.
• Participate in payment operations audits, assist the team with required materials, and engage in audit discussions. Ensure daily transactions meet all regulatory and procedural guidelines and that documentation is appropriately retained.

• High School Diploma or equivalent required.
• Strong attention to detail and problem‑solving skills.
• Ability to work in a fast‑paced, deadline‑driven environment.
• Ability to handle sensitive member financial information with confidentiality and professionalism.
• Previous Financial Institution experience preferred.
• Proficient in Microsoft Office Suite.
• Two (2) years of experience with ACH, wire transfers, check clearing or other payment channel methods required.

• Participate in continued training and education to understand payment rules, laws, and regulations.
• Strong computer skills with knowledge of Microsoft Office.
• Effective written and verbal communication skills.
• Excellent problem‑solving, sound judgment, and decision‑making skills.
• Work independently, demonstrate proactive problem‑solving, and manage multiple time frames across several channels with shifting priorities.
• Strong critical‑thinking skills to analyze situations, identify issues, and devise effective solutions.

• While performing job duties, you may be required to sit, use a keyboard, monitors, mouse, and telephone for extended periods. You may also stand, walk, reach with hands…