Mortgage Servicing Specialist

Job Details

Job Location:

EAGLE STATION - Carson City, NV 89701

Position Type:
Full Time Job Category:
Mortgage

Greater Nevada Mortgage is currently a top mortgage lender in the Northern Nevada market. Loans with Greater Nevada Mortgage are processed, underwritten, and funded locally in Northern Nevada. Moreover, we are the only mortgage company in Northern Nevada that actually services home loans locally as well.

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

• WeCare Genuinely.
• We build relationships because we know that we are Greater Together.
• WeStay Trustworthyas we serve our communities.
• Be Bright  rings in our ears as we find custom solutions that meet our members' needs.
• WeInspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!

The Mortgage Servicing Specialist is responsible for providing support to all aspects of mortgage servicing including customer service, account administration, cash management, investor reporting, escrow maintenance, loss mitigation, default management and liquidation. Timely and accurate task completion is essential to the servicing of our customer accounts. This position works closely with other departments in the organization and must maintain high quality service standards.

• Ensure prompt and accurate application of mortgage loan payments received which also include payoff transactions.
• Resolve servicing concerns including error resolution by understanding the customers concern, determining root cause, and providing the best solution to the customer. This includes escalations to management as needed.
• Perform account administration functions including producing required notice mailings to borrowers, loan onboarding, ARM adjustments, property preservation, and lien releases.
• Perform escrow management including balancing and payment of property taxes, hazard insurance, flood insurance, and private mortgage insurance. This also includes working closely with borrowers to manage insurance loss draft claims.
• Perform default management functions including investor reporting and supporting borrowers through loss mitigation, foreclosure, and other hardship solution options based on investor guidelines.
• Monitor and ensure proper task execution for bankruptcy filings.
• Stay educated on investor guideline updates and work with management to ensure updates are documented timely within company procedures.

• 6 months Customer service experience required
• Mortgage Servicing experience preferred
• Loss Mitigation or Collections experience preferred
• Payment processing and balancing experience preferred
• Effective written and verbal communication skills
• Proficiency with Microsoft Programs (Word/Advanced Excel/Outlook)
• Strong ability to multi-task
• Demonstrate a high level of attention to detail when performing all job functions
• Time management skills and organizational skills when gathering information and processing documentation
• Previous work experiencedemonstrates a positive fit into the Greater Nevada Mortgage culture

• Strong oral and written skills in order to communicate effectively with borrowers, other business units, and vendors.
• Strong attention to detail.
• Ability to multi-task and work independently.
• Strong analytical, organizational, and problem-solving skills.

While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms,…