Public Safety Communications Operator

This posting will be used to create an eligibility list that could be used for up to six (6) months.

Apply today for an exciting career opportunity with great benefits as a 9-1-1 Dispatcher!

• Employees may choose between the following Nevada PERS retirement plans:
  • Employer Paid Retirement: $27.5193 - $38.5271 ($57,240.04 - $80,136.42 annually)
  • Employee/Employer Paid Retirement: $33.1990 - $46.4784 ($69,053.92 - $96,675.02 annually)
• Carson City Employees Association labor contract.

• Receive and process emergency and non-emergency service calls from the public requesting law enforcement, fire department, Emergency Medical Services (EMS) or other county services; determine nature, location, and priority of incident; recall citizens as necessary.
• Enter incident reports into the computer system or appropriately refer citizen; input addresses, locations, citizen information, and other pertinent information; update or cancel events as needed; document errors.
• Transfer calls to appropriate agencies, as needed; answer calls from other agencies and take appropriate action as needed.
• Perform records checks for law enforcement and other authorized county personnel as needed.
• Document officer information on suspects; confirm, enter or validate warrants and previous arrests, update information as needed; advise affected personnel of information updates; run checks of guns, property, etc. or related items for wants and registrations.
• Verify and relay information between emergency responders, citizens and others as needed via telephone and mobile computer terminals.
• Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; print messages from the computer screen as needed.
• Read, update, and remain current on pertinent Agency and Communications Division policies, procedures, rules, and regulations.
• Contribute to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Use standard office equipment, including a computer, in the course of the work.
• Demonstrate courteous and cooperative behavior when interacting with the public and City staff; act in a manner that promotes a harmonious and effective workplace environment.

Equivalent to High School Diploma or GED; AND one (1) year of public safety or customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.

• Valid Driver’s License
• Must take and pass the dispatch training set forth in Nevada Administrative Code Chapter 289, Law Enforcement Dispatchers, within 12 months of employment.
• Must obtain and maintain Emergency Medical Dispatch (EMD) certification within 12 months of employment.
• Must obtain and maintain NCIC/NCJIS certification within 12 months of employment.
• Must obtain and maintain CPR certification within 12 months of employment.

Knowledge of:

• Geographic features and directional information.
• Call screening techniques and phone etiquette.
• Standard office practices and procedures, including records management.
• Communicating effectively in oral and written forms.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
• Multitasking skills.

Skill in:

• Work under pressure, exercise good judgment and make sound and timely decisions in emergency and non-emergency situations.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely in writing during emergency and non-emergency situations.
• Recall, summarize, prioritize and categorize information.
• Effectively listen to, communicate with, and elicit information from upset, emotional, mentally disturbed, irate, threatening individuals, including those under the influence of alcohol or drugs.
• Dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.

Under General Supervision. Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms. The responsibility for achieving the work objectives, however, rests with a superior. Immediate supervision is not consistent, but checks are integrated into work processes and/or reviews are frequent enough to ensure compliance with instructions.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in a…