Public Safety Communications Operator

Apply today for an exciting career opportunity with great benefits as a 9‑1‑1 Dispatcher! Join our outstanding Sheriff's Office and Fire Department.

Employees may choose between the following Nevada PERS retirement plans:

• Employer Paid Retirement: $27.5193 – $38.5271 ($57,240.04 – $80,136.42 annually)
• Employee/Employer Paid Retirement: $33.1990 – $46.4784 ($69,053.92 – $96,675.02 annually)

In addition to an outstanding retirement plan, this position is afforded the excellent benefits set forth in the Carson City Employees Association labor contract.

Under general supervision, this position performs a variety of complex duties involved in the receipt and processing of emergency 9‑1‑1 and non‑emergency calls; relays information between callers and emergency personnel; dispatches emergency personnel and tracks activity to secure the safety of responders and the facts of the situation.

• Receive and process emergency and non‑emergency service calls from the public requesting law enforcement, fire department, Emergency Medical Services (EMS) or other county services; determine nature, location, and priority of incident; recall citizens as necessary.
• Enter incident reports into the computer system or appropriately refer citizen; input addresses, locations, citizen information, and other pertinent information; update or cancel events as needed; document errors.
• Transfer calls to appropriate agencies, as needed; answer calls from other agencies and take appropriate action as needed.
• Perform records checks for law enforcement and other authorized county personnel as needed.
• Document officer information on suspects; confirm, enter or validate warrants and previous arrests, update information as needed; advise affected personnel of information updates; run checks of guns, property, etc. or related items for wants and registrations.
• Verify and relay information between emergency responders, citizens and others as needed via telephone and mobile computer terminals.
• Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; print messages from the computer screen as needed.
• Read, update, and remain current on pertinent Agency and Communications Division policies, procedures, rules, and regulations.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Uses standard office equipment, including a computer, in the course of the work.
• Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.

Equivalent to High School Diploma or GED; AND one (1) year of public safety or customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.

• Valid Driver’s License
• Must take and pass the dispatch training set forth in Nevada Administrative Code Chapter 289, Law Enforcement Dispatchers, within 12 months of employment.
• Must obtain and maintain Emergency Medical Dispatch (EMD) certification within 12 months of employment.
• Must obtain and maintain NCIC/NCJIS certification within 12 months of employment.
• Must obtain and maintain CPR certification within 12 months of employment.

Knowledge of:

• Geographic features and directional information.
• Call screening techniques and phone etiquette.
• Standard office practices and procedures, including records management.
• Communicating effectively in oral and written forms.
• Techniques for dealing with a variety of individuals from various socio‑economic, ethnic and cultural backgrounds, in person and over the telephone.
• Multitasking skills.

Skill in:

• Work under pressure, exercise good judgment and make sound and timely decisions in emergency and non‑emergency situations.
• Understand and follow oral and written instructions.
• Communicate clearly and…