Public Safety Communications Operator

9-1-1 Dispatcher

This posting will be used to create an eligibility list that could be used for up to six (6) months.

Apply today for an exciting career opportunity with great benefits as a 9-1-1 Dispatcher! Don't pass up an opportunity to work with an outstanding Sheriff's Office and Fire Department.

Employees may choose between the following Nevada PERS retirement plans:

• Employer Paid Retirement: $27.5193 - $38.5271 ($57,240.04 - $80,136.42 annually)
• Employee/Employer Paid Retirement: $33.1990 - $46.4784 ($69,053.92 - $96,675.02 annually)

In addition to an outstanding retirement plan, this position is afforded the excellent benefits set forth in the Carson City Employees Association labor contract: CCEA Labor Contract

Under general supervision, this position performs a variety of complex duties involved in the receipt and processing of emergency 9-1-1 and non-emergency calls; relay information between 9-1-1 callers and emergency personnel; dispatch emergency personnel and track activity in order to secure the safety of the emergency responder and the facts of the situation.

Important job information:

• This position connects the public to law enforcement and fire/rescue services.
• This position requires assisting callers who are victims, survivors, and witnesses of all types of emergency situations and crime, while obtaining and entering essential information regarding emergency situations into a computer.
• This position is privy to confidential emergency situations and details, helping both emergency callers and public safety/emergency personnel as situations are happening and must remain calm, focused, organized, and able to recall information instantly and keep everyone informed of activities at all times.
• Situations that employees deal with over the phone can be exciting, challenging, violent, alarming, and distressing under emergency circumstances and deadlines.
• Employees must have excellent skills in the following: interpersonal, customer service, organizational, coping, diplomacy, tact, compassion and patience.
• Employees are required to work varied shifts, weekends and holidays year round.
• Employees are required to work overtime. Please apply only if you are sure that you are prepared to work under the conditions outlined above.

Recruitment process:

The recruitment process for this position consists of the following steps: an online skills test (Govworx) which measures job related skills such as typing, spelling, speed, map reading, listening, memory, and other aptitude skills, an in-person interview scheduled for Monday, September 21, 2026, a background check, Computer Voice Stress Analysis (CVSA), and drug screen. You may also have an opportunity to "sit-along" with a current Dispatcher to see what the job is really like.

The performance in each step is reviewed, so applicants are not guaranteed to move to the next step. Individuals who are invited to take the online skills test (Govworx) can access study and practice material here:
Candidate Guide:
Comms Coach HIRE Assessment | Gov Worx Help Center

The skills assessment is required to be completed prior to the interview. The invitation to the skills test needs to be accepted within 72 hours and completed no later than 7 days from the initial invitation.

You must use a computer with the following functioning hardware:

• Mouse and Keyboard
• Microphone and Speakers
• Webcam (or built-in computer video camera)
• Stable Internet Connection

If you do not have a computer, please reach out to Michaela Pence at mpence to arrange an onsite testing date.

Examples of duties:

• Receive and process emergency and non-emergency service calls from the public requesting law enforcement, fire department, Emergency Medical Services (EMS) or other county services; determine nature, location, and priority of incident; recall citizens as necessary.
• Enter incident reports into the computer system or appropriately refer citizen; input addresses, locations, citizen information, and other pertinent information; update or cancel events as needed; document errors.
• Transfer calls to appropriate agencies, as needed; answer calls from other agencies and take appropriate action as needed.
• Perform records checks for law enforcement and other authorized county personnel as needed.
• Document officer information on suspects; confirm, enter or validate warrants and previous arrests, update information as needed; advise affected personnel of information updates; run checks of guns, property, etc. or related items for wants and registrations.
• Verify and relay information between emergency responders, citizens and others as needed via telephone and mobile computer terminals.
• Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; print messages from the computer screen as needed.
• Read, update, and remain current on pertinent Agency and Communications Division policies, procedures, rules, and…