Lead ServiceNow Engineer – Integrated Risk Management; IRM

This is a senior‑level role designed for a Service Now Risk Management expert who not only delivers high‑quality solutions but also maintains strong awareness of Service Now’s product roadmap, upcoming IRM capabilities, and industry best practices. The individual will actively engage with Service Now product teams, stay ahead of platform innovations, and help Guardian assess how emerging features can strengthen our ERM capabilities.

You will partner closely with business stakeholders, Service Now platform engineering, enterprise architecture, data teams, and risk domain leaders to shape the evolution of our risk technology ecosystem.

The position reports to the Head of Enterprise Risk Technology and operates as part of a senior development group responsible for delivering, maintaining, and advancing Guardian’s risk management applications on Service Now. You will drive improvements in configuration standards, system reliability, performance, and automation. You serve as a mentor to junior engineers and collaborate closely with other Guardian Technology teams to ensure platform scalability and alignment to Guardian’s architecture and data standards.

You will be responsible for following set of activities:

• Lead day‑to‑day technical support for IRM, BCM, and TPRM applications in production
• Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
• Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third‑party data
• Maintain shared dashboards and reporting data sources used by business stakeholders
• Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM

• Partner with business product owners to convert requirements into high‑quality technical designs aligned to OOTB best practices.
• Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements.
• Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.
• Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs).
• Contribute to reusable components, coding standards, and configuration governance for the IRM domain.
• Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for Guardian
• Mentor and guide junior team members, supporting their growth in Service Now configuration and risk domain knowledge

• Maintain strong awareness of Service Now product roadmaps, store releases, and IRM/BCM/TPRM module enhancements.
• Participate in Service Now roadmap workshops, advisory councils, developer events, and product feedback sessions.
• Build working relationships with Service Now product managers and solution architects to advocate for Guardian’s needs.
• Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies.
• Provide thought leadership on how Service Now IRM can advance Guardian’s risk management maturity.
• Help shape long‑term technology strategy for ERM, BCM, and TPRM solutions

• 10+ years of experience configuring and integrating enterprise SaaS platforms.
• 5+ years of hands‑on Service Now development or advanced administration
• Strong understanding of Service Now platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using Java Script
• Experience implementing or supporting IRM, BCM, TPRM, or other non‑ITSM modules.
• Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
• Proven experience creating reports and dashboards for business stakeholders
• Ability to work with business leaders and convert requirements into scalable technical designs
• Strong communication skills and comfort working across technical and business teams
• Strong understanding of data governance, performance tuning, and system security.
• Experience leading…