Solutions Architect III

Summary

As a Solutions Architect, you will work closely with customers, partners and sales teams providing technical engagements across a wide area of competencies to help drive new business. You will use your deep understanding of the product and the needs of clients, working with the Product and Engineering teams to improve the overall product experience. With existing customers, you will help to maintain a strong partnership to drive growth, greater adoption and deeper engagement across product landscapes.

You will also drive various initiatives to scale solutions and improve adoption.

• Deeply understand our consumer products, enterprise architecture and integration components - become a Technical Subject Matter Expert
• Engage customers and Channel partners to understand their business objectives and demonstrate the value proposition of our solutions, delivering customer pre-sales technical engagements
• Guide our customers and Channel partners implementations and technical growth, identify key system architecture components, propose and help clients build solutions that unblock deployments
• Build strong technical relationships with existing customers and drive growth and adoption of products
• Troubleshoot technical issues hands on
• Create documentation and develop best practices to improve processes and customer relationships
• Engage with business, product and engineering teams to drive the success of our products by providing customer feedback
• Flexibility to travel up to 20% of the time

• 5+ years experience as a Solution Architect, Technical Consultant, Pre‑Sales Consultant or Partner/Sales/Solutions Engineer
• Experience with identity, provisioning, security, networking and other aspects of successful software and hardware deployments in Enterprise environments including identity management systems (IDM/IAM, user management, authentication, SSO and SCIM solutions)
• Knowledge of the web technology stack and supporting technologies (protocols, APIs)
• Experience communicating to technical and business audiences
• Knowledge of the enterprise software space and I.T. management areas

• Experience with SaaS solutions
• Previous experience with companies of interest - Microsoft, Okta, Onelogin, Ping Identity, IBM, Oracle, etc.
• Experience partnering with clients during M&A transitions to conduct IAM solution discovery and onboarding sessions

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