Business Analyst

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• Coordinate with management, stakeholders, and other IT professionals to identify, document, and prioritize enterprise level business goals and objectives; ensure that IT services and information systems are designed, developed, and implemented to meet business objectives; make recommendations on strategic business and/or information system needs.
• Analyze business, user, functional, and system requirements necessary to design, develop, and implement Court supported information systems; create business process models and designs; identify individual functions within a process; create use cases to describe current and future states of a process or system.
• Research and assess trends in business and technology; educate stakeholders on new technology and innovation in court operations; provide feedback into strategic planning based on available and projected technologies; incorporate industry standards and best practices into processes and information systems; make recommendations regarding implementation of infrastructure, software, and IT services; develop and/or assist in the development of written strategic plans to meet business needs with technological solutions.
• Document business, user, functional, and system requirements; establish a process to ensure that requirements are traceable through an application or service lifecycle; review, approve, and create user documentation for supported applications and information systems; assist in the development of operational and technical documentation.
• Participate in development of and oversee support of quality control and assurance programs and procedures; develop and implement processes and procedures for testing; ensure test scripts are developed and executed; analyze issues and bugs and make recommendations to improve quality; ensure that issue tracking and bug tracking tools are available and used; conduct testing and validation of information systems and services.
• Establish training plans for supported services and information systems; recommend standards for training methods and documentation; create and review training documentation and materials; identify gaps in training and recommend training approaches to improve efficiency; conduct training either in person or remotely for either an individual end‑user or a group of end‑users.
• Participate in the implementation planning of new hardware, software, systems, and services with significant complexity; establish communication plans for affected stakeholders and users.
• Conduct routine and emergency maintenance on information systems; execute plans to monitor critical systems and services; recommend and review performance metrics for key services and provide regular reports.
• Assist in the development of disaster recovery and business continuity plans; establish controls to ensure that disaster recovery processes are operational.
• Develop, review, revise, and recommend IT policies, procedures, processes, workflows, and plans to define, control, and improve the effectiveness of court and IT operations.
• Review and provide feedback of statements of work, legal contracts, interlocal agreements, service level agreements, and software agreements related to information technology; coordinate with vendors and contractors to ensure that they provide contracted services.
• Review and provide feedback on various budgetary/financial reports; compile cost estimates; submit expenditure requests; track spending on assigned projects; make recommendations regarding information technology budgets and spending.
• Manage technology and business improvement projects of significant size as a project manager and participate in other projects as a project team member; provide regular status reports on project performance.
• Act as a subject matter expert on court operations and technology issues related to the Court’s information systems; participate on federal, state, and judicial committees and working groups as a subject matter expert; may provide staff support to Court‑sponsored committees and commissions if the primary domain is related to technology.
• Analyze the regulatory environment by reviewing new and revised Federal and State laws, regulations, and Court policies and interpreting their effect on court operations, information systems, and services.
• Provide service desk assistance for business and technical issues via phone, email, and in person for complex issues.
• Complete Special Project Work as assigned, e.g., Digital Communications Coordination, Trail Court Support, etc. (see Class Specifications)