Systems Tech

Job Summary

Under general supervision, provides technical assistance for computer systems and users in response to inquiries and requests for service; resolves computer problems and answers questions in-person, via telephone or from a remote location; instructs users in the proper operation of hardware and software; installs hardware and software and; performs other duties as required.

Exercises no supervision.

• Resolve computer system and individual PC operational issues by responding to requests for service and user inquiries in a timely manner, determining the exact nature of the problem and performing the necessary repairs to ensure continued access to information.
• Ensure the uninterrupted operation of personal computers, components, and peripherals by performing preventative maintenance on a predetermined schedule to maintain equipment in top working order.
• Identify operating errors by performing routine diagnostics to determine if the problem is related to memory, disk storage, software, network, or other areas of IT functioning to minimize system/computer downtime.
• Install company‑approved operating systems, software, hardware, and peripherals following manufacturer instructions and user manuals; observe execution of loaded programs to ensure accurate, error‑free operation.
• Replace faulty circuit boards and other malfunctioning components in personal computers and peripherals as necessary; perform upgrades by installing additional memory boards to ensure that equipment operates at maximum efficiency.
• Support system administration by setting up systems for users, including network logins, accounts, passwords, email, remote access, and internet service to provide efficient technology services for end users.
• Educate end users in the operation of equipment in their area of assignment by developing training materials and instructing them in the proper use of hardware and/or software to improve company‑wide productivity and efficiency.
• Create a historical record of departmental activities by maintaining documentation of communication transactions, problems/resolutions, installations, and other actions taken daily to track services requested and provided.
• Participate in company IT projects by performing research, analysis, design, and development of modifications as directed to establish requirements for new or revised systems.

• Must be able to obtain Gaming Employee Registration in the State of Nevada.
• Must be at least 21 years of age at the time of application.