Systems Tech

JOB SUMMARY

Under general supervision, provides technical assistance for computer systems, and users in response to inquiries and requests for service; resolves computer problems and answers questions in-person, via telephone or from a remote location; instructs users in the proper operation of hardware and software; installs hardware and software; performs other duties as required.

Exercises no supervision.

Note: This class specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.

• Resolve computer system and individual PC operational issues by responding to requests for service and user inquiries in a timely manner, determining the exact nature of the problem, and performing the necessary repairs to ensure continued access to information.
• Ensure the uninterrupted operation of personal computers, components and peripherals by performing preventative maintenance on a predetermined schedule to maintain equipment in top working order.
• Identify operating errors by performing routine diagnostics to determine if the problem is related to memory, disk storage, software, network or other IT functioning areas to minimize system downtime.
• Install company-approved operating systems, software, hardware and peripherals by following manufacturer instructions in user manuals and other venues; observe the execution of loaded programs to ensure accurate, error-free operation.
• Replace faulty circuit boards and other malfunctioning components in personal computers and peripherals as necessary; perform upgrades by installing additional memory to ensure that equipment is operating at maximum efficiency.
• Support system administration by setting up systems for users, including network logins, accounts, passwords, email, remote access and internet service to provide efficient technology services for end users.
• Educate end users in the operation of equipment by developing training materials and instructing them in the proper use of hardware and/or software to improve company-wide productivity and efficiency.
• Create a historical record of departmental activities by maintaining documentation of communication transactions, problems/resolutions, installations and other actions taken on a daily basis to track services requested and provided.
• Participate in company IT projects by performing research, analysis, design and development of modifications as directed to establish requirements for new or revised systems.

• Must be able to obtain Gaming Employee Registration in the State of Nevada.
• Must be at least 21 years of age at the time of application.