Head of Data & Operational Intelligence

Why Socure?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

Roles like this exist at very few companies. The data is rich enough, the domain is complex enough, and the moment is consequential enough to build something that has not been built before. You will own data intelligence, customer health, data governance, real-time signal detection, and an AI agent layer simultaneously, across the company.

Socure sits at a rare intersection: a company with one of the richest proprietary datasets in enterprise software, a platform that processes identity and fraud signals at massive scale in real time, a consortium of customers whose collective behavioral patterns reveal things no individual institution could see alone, and a growth trajectory that requires the intelligence infrastructure to match. The person who takes this role will build and operate the system that makes Socure as smart about itself as it is about the identities it verifies.

The scope is broad by design. You will own four interconnected intelligence layers: the business and investor observability platform that produces a single authoritative answer to any strategic question the company needs to answer; a customer health intelligence framework that monitors product adoption, model performance, and configuration hygiene across every account; a real-time signal intelligence system that detects fraud attack patterns and behavioral anomalies across the full customer base before any individual customer can see them;

and an AI agent layer that makes all of it accessible to anyone in the company in plain language, in under 30 seconds. You will report to the Head of Platform Services and will have the organizational mandate, the executive sponsorship, and the technical resources to build this from the ground up.

If you have spent your career building pieces of this at different companies and have wanted to build the whole thing at once, at a company where the data is genuinely interesting and the stakes are real, this is that role.

Business and Investor Intelligence

Socure has one of the most compelling growth narratives in enterprise software. Vertical diversification is accelerating. International transaction volume is growing rapidly. The land-and-expand model is working: second deals close in a fraction of the time it takes to close the first, and expansion revenue now outpaces new logo revenue. You will build the authoritative data foundation that makes every one of those stories produceable on demand, from a single source, with metric definitions that are version-controlled and enforced at the data layer.

The goal is a state where any investor question gets a verified answer in seconds with zero definitional conflicts across teams.

Customer Health Intelligence

A Socure implementation involves more than 3,000 individual product settings and flags distributed across RiskOS, Super Admin, and Control Center. No other platform in our competitive set has built product configuration hygiene explicitly into a customer health scoring framework. You will build it. The full scoring model spans model freshness, use case breadth relative to potential, volume trend against commitment, engagement quality, and configuration hygiene, computed weekly across every active account, with automated alerting when trajectory changes.

The output is a structured intervention system that lets Customer Success and Account Management act before a customer has decided anything.

Customer Signal Intelligence and Anomaly Detection

In 2025, deepfaked…