Principal Site Reliability Engineer

** Job Description*
* Designs and architects infrastructure and service to ensure reliability and functionality. Forecasts demands and responds to capacity needs. Collaborates with software development teams to develop reliable and scalable infrastructures. Exercises judgment when performing data collection to maintain and optimize operations and reliability. Leverages advanced knowledge to perform incident response and/or maintenance tasks. Provides comprehensive health and performance reporting. Identifies and recommends opportunities for automation.

Communicates comprehensive information about services and proactively anticipates and articulates the potential impact of changes. Provides comprehensive support for technology and documents incidents. Conducts advanced experiments with new tools and develops and maintains advanced knowledge of site reliability trends.

** Responsibilities*
* ** Key Responsibilities*
* ** Capacity Ingestion and Management:*
* -       Designs and architects infrastructure and/or service according to terms for reliability and functionality.

-       Forecasts demands for infrastructure and responds to capacity needs, ensuring systems have sufficient resources to handle current and future workloads and identifying resource gaps.

-       Collaborates with the software development team to develop infrastructures, ensuring features are reliable and scalable according to deployment requirements.

-       Proactively identifies opportunities for prototyping and drives prototyping initiatives (e.g., testing new applications or infrastructures, assisting in onboarding) to explore novel approaches.

** Incident and Service Lifecycle Management:*
* -       Exercises judgment when performing data collection, triage, technical analysis, and redirection to maintain and optimize operations and infrastructure reliability.

-       Takes proactive steps to monitor services, maintain up-to-date knowledge of their performance, and document their condition.

-       Leverages advanced knowledge to perform incident response, root cause analyses, and/or maintenance on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery).

-       Provides comprehensive health and performance reporting and takes appropriate actions based on trends in data.

-       May perform provisioning to support infrastructure, applications, and services.

-       May experiment with new approaches for and performs decommissioning (e.g., shutting down servers, removing data from databases) to remove objects that are no longer needed.

** Automation:*
* -       Identifies and recommends opportunities for automation and assesses potential benefits to enhance operational efficiency.

-       Develops and implements design, automation tools, or scripts to provide solutions, gather metrics, monitor, analyze, mitigate, or remediate issues/defects within infrastructures.

-       Conducts testing on moderately complex automations to ensure they perform tasks correctly and produce expected results.

** Technical Communication and Guidance:*
* -       Writes release notes and/or communicates comprehensive information about the scale, capacity, security, performance attributes, and requirements of services and technology with customers and immediate and related teams.

-       Proactively anticipates and articulates the potential impact of infrastructure, feature, and tool changes, considering their impact across team operations.

-       Serves as a resource to team members on what information to communicate and how to communicate.

** Troubleshooting and Resolution:*
* -       Provides comprehensive operational support for technology, serving as a key escalation point for incidents and moderately complex issues arising within Oracle services.

-       Drives and actively participates in on-call shifts to address issues.

-       Executes the resolution of technical issues spanning multiple services, applying advanced investigation and debugging techniques to achieve SLOs (service level objectives).

-       Documents incidents according to reporting methods and performs root cause analyses, capturing essential…