Senior Presales Architect — CRM & Digital Experience; Comms

Oracle Communications is seeking a senior presales solution architect to help communications service providers modernize customer engagement, digital commerce, order management, billing care, service fulfillment, inventory, orchestration, activation and related BSS/OSS capabilities. This resource will partner with sales, product, engineering, consulting, systems integrators and customers to shape business-led, technically credible solutions that accelerate digital transformation and deliver measurable business outcomes.

The ideal candidate combines communications-industry CRM and digital experience expertise with broad end-to-end solution architecture across Oracle Communications applications, cloud infrastructure, automation and AI-enabled capabilities. The role requires a confident customer-facing leader who can uncover business value, guide executive and technical conversations, lead RFx responses, deliver compelling demonstrations and proofs of concept, and coordinate the right regional and global experts throughout the sales cycle.

• Lead presales strategy and solution architecture for Oracle Communications opportunities, with primary ownership of CRM, digital experience and related customer-engagement capabilities.

• Position Oracle Communications solutions in the context of end-to-end Digital Business Experience, including orchestration, order management, inventory, billing, charging, service fulfillment and activation.

• Partner with account teams to discover business, functional, technical and financial requirements; translate customer pain points into a compelling business-centered solution.

• Own and champion the technical and functional aspects of the solution-selling process, including discovery workshops, executive presentations, solution narratives, RFx responses, demonstrations, proofs of concept and limited-scope trials.

• Act as a trusted advisor to customer business stakeholders, architects and technology leaders by clearly communicating value, trade-offs, competitive differentiation and implementation considerations.

• Lead or coordinate customer demonstrations and POCs, partnering with Oracle global presales, product, engineering, consulting and partner teams to deliver high-quality customer deliverables.

• Contribute to sales strategy by adapting presales positioning to the competitive landscape, identifying competitive risks and feeding practical intelligence back to sales, product management and marketing.

• Guide solution coverage across large or complex deals by coordinating domain specialists, aligning resources to opportunity priorities and maintaining consistency in customer messaging.

• When required, perform hands-on solution configuration or demonstration setup to support credible, tailored customer experiences.

• Support smooth transition from sales opportunity to solution delivery so the customer experiences continuity across Oracle sales, consulting and implementation teams.

Demonstrate a deep understanding of how to sell total communications solutions, including software products, cloud services, implementation services and partner-enabled delivery models for new and existing customers.

Provide expert advice to sales and services teams, develop repeatable sales tools and methodologies, guide technical dialogue and coordinate demos, competitive positioning and customer-facing deliverables.

Uncover opportunity within the installed base and new prospects by identifying functional and technical pain points, mapping them to measurable business outcomes and architecting a solution that meets business, technical and financial requirements.

Bring a proven track record of selling mission-critical enterprise software, establishing credibility as a presales leader, technical expert and trusted advisor.

Coach and enable regional sales consulting resources through knowledge transfer, shadowing, solution reviews, training coordination and practical guidance on deal strategy and solution positioning.

This role is intentionally broad across Oracle Communications BSS/OSS and digital transformation, with CRM and Digital Experience as the lead domain. The resource should be able to articulate how customer engagement, commerce, ordering, care, fulfillment, inventory, charging, billing and orchestration work together in modern communications architectures.

• CRM and digital channels: customer engagement, digital self-service, contact center, B2B selling, product and offer experience, order capture, care and service interactions.

• BSS and care domains: order management, billing care, charging, revenue-chain processes and integration with customer-facing systems.

• OSS and fulfillment domains: service fulfillment, service and network resource management, inventory, orchestration, service activation and related…