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Senior VOC Researcher — Customer Experience
Job in
Carson City, Douglas County, Nevada, 89702, USA
Listed on 2026-07-20
Listing for:
Humana Inc
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
UI/UX Design
Job Description & How to Apply Below
Humana Inc. is seeking a Senior Voice of Customer Researcher to lead customer experience insights and shape product and design decisions.
You will work with cross-functional teams to translate feedback into actionable improvements across Humana’s digital properties, with a focus on end-to-end journeys and KPI monitoring. The role emphasizes managing surveys, sentiment analysis, and reporting to inform roadmaps, while collaborating with Product, Research, Content, Design, Analytics, and IT.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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